Mercedes-Benz of Chesterfield

I want to give a shout out to AJ Freeman at MB of Chesterfield . When an issue popped up with my used car right after I bought it, I was worried I'd be stuck dealing with a headache. AJ and Jim went Chesterfield . When an issue popped up with my used car right after I bought it, I was worried I'd be stuck dealing with a headache. AJ and Jim went above and beyond to make it right—getting me set up in a loaner vehicle and making sure the shop fixed the car properly. True integrity and fantastic customer service. Thank you! More

I purchased my vehicle in December 2022 and trusted Mercedes-Benz of Chesterfield to handle the title and registration properly. At one point, I considered trading the car in and handed over my title t Mercedes-Benz of Chesterfield to handle the title and registration properly. At one point, I considered trading the car in and handed over my title to the dealership, but when I decided not to proceed with the trade-in, I was told the title had been accidentally destroyed. Since then, I have been given temporary dealer plates and repeatedly assured that a replacement title was requested. It has now been nearly three years, and I still do not have the title or the documents needed to properly register my vehicle. For almost one year, I have been unable to legally use the car because the dealer plates have expired multiple times, and now I am being told I cannot get any plates at all. That is completely unacceptable. I have continued faithfully making payments through Mercedes Finance and am nearly finished paying off the vehicle, yet I still cannot register it. Driving with expired plates is illegal and has caused me stress, inconvenience, and unnecessary expense. I have done everything I could to follow up and resolve this in good faith, but I keep getting the same vague answers and no real solution from Mercedes-Benz of Chesterfield. What makes this even more upsetting is that I expected Mercedes-level service from a luxury brand and specifically from Mercedes-Benz of Chesterfield. Instead, I have felt ignored, dismissed, and taken for granted. We even contacted Mercedes directly and were told the dealership had to submit the request, but the issue still remains unresolved. At this point, I have to ask how long a dealership request is supposed to take. I also cannot help but wonder whether I have been treated this way because I am a woman and a minority. Being ignored repeatedly has made me feel disrespected and looked down upon. Whether intentional or not, that is how this experience has felt. This has gone on far too long. A luxury brand should provide luxury service, and that has not been my experience with Mercedes-Benz of Chesterfield. More

We purchased our new E350 in April and Amir was fantastic. Not pushy at all and was able to answer any and all questions about the vehicle. He helped take care of us a couple times after the sale fantastic. Not pushy at all and was able to answer any and all questions about the vehicle. He helped take care of us a couple times after the sale as well. I would highly recommend you request Amir if shopping for a Mercedes. More

Working with Amir has been a great experience. He is attentive without being pushy and is very knowledgeable about every possible option available on Mercedes. He is attentive without being pushy and is very knowledgeable about every possible option available on Mercedes. More

Exactly a month ago today, my husband purchased for me my very first BMW from Alan Gutierrez. Initially, we planned to finance through our bank of almost 30 years, but their turnaround time was incredibly my very first BMW from Alan Gutierrez. Initially, we planned to finance through our bank of almost 30 years, but their turnaround time was incredibly slow. During this process, Alan offered us financing through his dealership, and after some consideration, we decided to take him up on the offer. Alan shared our desires and worked in tandem with Chad their financial officer who provided us with a better rate, better terms, and a more comprehensive package. Throughout everything, Alan was patient, professional, and genuinely cared about the service he provided to us. I highly recommend him to all my friends and family. It's been a month, and I'm still in the honeymoon phase with my new car—I absolutely love it. I'm truly grateful for the outstanding and superior quality service that Alan and the entire staff rendered to us. With Sincere Gratitude, Candace and Lee Mc Clain More

Dealership was very clean. Aaron was efficient and did a great job. Would recommend this dealer. Aaron was efficient and did a great job. Would recommend this dealer. More

Amir was great to work with I was very satisfied with my experience. Amir was always in contact with me through the whole process. experience. Amir was always in contact with me through the whole process. More

On time appt, service performed as expected, oil change, cabin filters, Schedule A, and brake analysis completed. Personnel very friendly, courteous, knowledgeable, and provided insight to my questions. cabin filters, Schedule A, and brake analysis completed. Personnel very friendly, courteous, knowledgeable, and provided insight to my questions. More

The dealership is always accommodating a work done in a timely manner. The loaner program is very convenient too. timely manner. The loaner program is very convenient too. More

Exceptional customer service. Extremely friendly. Quick and efficient maintenance with the consumer in mind. Must try! Extremely friendly. Quick and efficient maintenance with the consumer in mind. Must try! More