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Mercedes-Benz of Chesterfield
O'Fallon, MO
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
April 29, 2016
Worst customer service problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires needed to be replaced. Problem 2) needed routine maitinence on my car and scheduled to have a loaner, needed by 8 am to get to work. When i arrived no loaner was available and i was told i was 4th in line to get a rental from enterprise. It was going to take another 40 mins which would've made me late so one of their running boys took me to work. Problem 3) another routine maintenance issue told i didnt need a loaner this time but they would take me work ans pick me up. They called me to say my car was ready, i told my colleagues i would be back in 15 mins, however when i arrived my car was sitting in the service area covered in pollen it had not been washed yet and clearly my car wasnt ready. Needless to say i was 45 mins late... My job is only a few mins away. When i brought these issues up to he manager there was no apology and he he More
by Cargirl3224
Employees Worked With
Paul, Miles, Charles
June 06, 2015
Choose PLAZA MOTORS WEST THEY'RE THE BEST I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, bu I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, but was treated so very badly by the General Manger Greg and his internet specialist Tom I was in tears. I was so upset and discouraged by their sales tactics, I had changed my mind about purchasing the GLA250. But when Plaza Motors West contacted me, they were exceptional courteous and polite. They handled business like professionals should. Thank you Orlando Ewing and general manager Tom. Also thanks to Susan from Mercedes Benz customer service department. More
by Gmommie
Employees Worked With
Orlando Ewing, Tom General Manager Plaza West
May 17, 2015
Poor follow up and untruthful This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is To This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is Tom Schulhouse, the manager there called me and left a message on my voicemail. I have tried calling him back and left messages for 3 weeks to no avail. I feel the reason he called me was in response to my last review online.. When I bought the most recent car in Dec 2014, the salesman told me at the time I bought the car it had new tires on it. Approx 2 mos later I noticed that the front tires were not new tires. I called the salesman and told him about this and he said he'd call me back but never did. Now the car I bought in March 2013, a Chevrolet corvette; after picking the car up and driving it back home I discovered that the right front turning signal was burned out. I called Tom Burtlow to tell him of this problem and he said he would get back to me but he never did. Because this was a safety issue I replaced the bulb myself which cost me 26.00 . Gregg Kamp 636-394-7918 More
by Greggsvette
Employees Worked With
Tom Burtlow , Tom Schulhouse
April 09, 2015
Disappointing Post Sale Services.. I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom the I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom they has stopped responding to Cell Phone Call,Land Line Call, Voice Mail, E Mail, Messages !! wow! that was real quick. Then the car they sold me has few things to be taken care of and upon bringing into their notice they tried to blamed it on me ! its been almost 3 weeks of continuous follow up but not able to get hold of them for the required services ! let me know if the have any escalation mechanism and it can be raised up for proper response and follow up mechanism. More
by Buyer
Employees Worked With
Matt McGoogan
April 06, 2015
E350 coupe purchase I have purchased four new Mercedes Benz vehicles in the past six years. Three of the four were purchased at another dealership that used to be located I have purchased four new Mercedes Benz vehicles in the past six years. Three of the four were purchased at another dealership that used to be located closer to my home in Chesterfield. This time around, I decided to do some upfront online shopping before deciding which dealership to visit. Plaza West attracted my attention with their prompt honest answers to my initial questions regarding a new E350 coupe. Upon receiving the requested information from Plaza West, I scheduled a visit to discuss the purchase. The sales experience at Plaza West was excellent from start to finish. My salesperson, Tom Bertelow, along with supporting staff members made sure all of my questions were answered and any potential concerns were addressed. Today I am the proud owner of a gorgeous new E350 coupe. Bottom line - I believe that I was treated very fairly and respectfully by the Plaza West team and would encourage anyone considering a Mercedes Benz to visit the Plaza West dealership. More
by Steve B. Chesterfield, MO
Employees Worked With
Tom Bertelow
February 24, 2015
Broken cruise control lever I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me p I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me posted, but had car delivered clean and timely.!!! More
by Hurley Pilates
Employees Worked With
Andrea Swope - service advisor
February 03, 2015
EXCELLENT Service My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 hours with my new "used" car. I couldn't believe how easy it was. More
by B.Wiley
Employees Worked With
Enjoli & Ryan
January 07, 2015
GLK CHECK UP I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle w I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle was ready. She was very helpful and courteous explaining every detail of my repair. More
by Yolanda
Employees Worked With
Andrea Swope
January 07, 2015
Wonderful experinece- personal attention to details! I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, an I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, and a loaner. The details were handled by Andrea Swope, a Service Advisor, who guided me, provided pricing, and advised me through the entire process. The car was ready and in a spotless condition on January 2, 2015. Thank you, Andrea! More
by Snowmass9
Employees Worked With
Andrea Swope - service advisor
December 21, 2014
Quick, simple, easy and fair. My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we wer My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we were looking for with a used Honda Accord. I met with Sales Consultant Jessica Moody one evening and then negotiated a fair price and took delivery the next morning. No drama, no surprises, no games. Simple, straightforward, and fair. The way it should be. Jessica provided the kind of attention and professionalism in selling me a $4,000 car that I would expect in the purchase of a $60,000 Benz. More
by bob
Employees Worked With
Jessica Moody
