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Mercedes-Benz of Chesterfield
O'Fallon, MO
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
September 29, 2025
Recently, I needed to take my Mercedes-Benz E 500 4MATIC to Chesterfield Mercedes for repairs and servicing. From the moment I dropped my vehicle off, my personal service advisor, DEANN, kept me fully updat to Chesterfield Mercedes for repairs and servicing. From the moment I dropped my vehicle off, my personal service advisor, DEANN, kept me fully updated on the status of the work being done. The certified technician performed a thorough assessment of the necessary repairs and provided me with both a detailed video walk-around and a clear verbal explanation of the issues. This was truly impressive, as I could actually see and understand exactly what needed to be done to make my vehicle safe to drive. All I had to do was decide which repairs to authorize, and the technician immediately went to work. To my surprise, the repairs were completed earlier than expected. Every member of the service department was professional, courteous, and exceeded my expectations. Service Manager AJ and Shop Foreman JIM ensured that I was kept up to date throughout the entire process. When I came to pick up my vehicle, everything was all ready to go. ADAM explained the bill to me in detail, and made sure I received all the necessary documentation. Integrity, credibility, and professionalism best describe the Chesterfield Mercedes-Benz Service Department. I highly recommend their team for anyone seeking top-quality service and peace of mind. More
by rlord2259
Employees Worked With
Patrick Kellermann
September 21, 2025
My vehicle had returned from a trip just six weeks earlier. In that time, I had already completed several maintenance items: new brakes and rotors, a brake fluid change, an oil change, and replacement earlier. In that time, I had already completed several maintenance items: new brakes and rotors, a brake fluid change, an oil change, and replacement of both the cabin and engine air filters. During the dealership’s inspection, the service technician recommended a brake fluid change and replacement of the cabin and engine air filters—all of which were brand new. In addition, they reported a “bent” hood strut when it was simply loose and fixed with a few turns. It’s discouraging to see a dealership attempt to sell unnecessary services on parts that clearly did not need any work. The only highlight was the gentleman who checked me out. More
by dcmcder
Employees Worked With
No Idea
August 28, 2025
They are quick in their work and they have good customer service . They care about customers needs service . They care about customers needs More
by Ese Enyamuke
Employees Worked With
Michael and Amir , Dave Collins, Matt Althage, Tom Burtelow, Bret Donaldson, Adam Bader, James Winston, Tim Wells, Patrick Kellermann, Tom Gibson, Denise Ligon
August 26, 2025
Professional and knowledgeable sales consultants. Very good inventory of vehicles. Easy to get an appointment. Was able to get a great deal on a new vehicle and reduce my monthly payment. Very good inventory of vehicles. Easy to get an appointment. Was able to get a great deal on a new vehicle and reduce my monthly payment. More
by Zayed
Employees Worked With
Amir Ashour
August 25, 2025
Service Manager (Adam) was outstanding. Brought my wife’s car in for service and everything well very smoothly during drop off, while I waited around, and when everything was wrapped up. Brought my wife’s car in for service and everything well very smoothly during drop off, while I waited around, and when everything was wrapped up. The crew up there did an amazing job. More
by SMarshall81
Employees Worked With
Adam Beckman
August 23, 2025
1. I was told I would receive a call about the recommended service. No call. Contacted them at 3pm 2. Received a text at 3:40 stating my car was ready for pickup. Drove 25 minutes to dealership recommended service. No call. Contacted them at 3pm 2. Received a text at 3:40 stating my car was ready for pickup. Drove 25 minutes to dealership, then told car was in wash, and would be done in 15 minutes. Car actually was ready 40 minutes after arriving. 3. On way home noticed that a sensor had been left attached to the key fob, necessitating another 15 minutes back to the dealership. More
by Gary
Employees Worked With
Not known
August 05, 2025
Purchased a vehicle and had it shipped to my doorstep. In addition, the team obtains the license plates for you! Love being able to skip the registration process! In addition, the team obtains the license plates for you! Love being able to skip the registration process! More
by Shannon
Employees Worked With
Marc Young
