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Mercedes-Benz of Chesterfield
O'Fallon, MO
204 Reviews
At our Mercedes-Benz dealership, we take pride in our superior customer service and nothing is more important to us than providing our customers with the best service in O'Fallon, St. Charles, Chesterfield, and other cities surrounding St. Louis, MO and Illinois. Stop by for a test drive today or service your current Mercedes! We're Closer Than You Think!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 204 reviews
September 21, 2025
My vehicle had returned from a trip just six weeks earlier. In that time, I had already completed several maintenance items: new brakes and rotors, a brake fluid change, an oil change, and replacement earlier. In that time, I had already completed several maintenance items: new brakes and rotors, a brake fluid change, an oil change, and replacement of both the cabin and engine air filters. During the dealership’s inspection, the service technician recommended a brake fluid change and replacement of the cabin and engine air filters—all of which were brand new. In addition, they reported a “bent” hood strut when it was simply loose and fixed with a few turns. It’s discouraging to see a dealership attempt to sell unnecessary services on parts that clearly did not need any work. The only highlight was the gentleman who checked me out. More
by dcmcder
Employees Worked With
No Idea
August 28, 2025
They are quick in their work and they have good customer service . They care about customers needs service . They care about customers needs More
by Ese Enyamuke
Employees Worked With
Michael and Amir , Dave Collins, Matt Althage, Tom Burtelow, Bret Donaldson, Adam Bader, James Winston, Tim Wells, Patrick Kellermann, Tom Gibson, Denise Ligon
August 26, 2025
Professional and knowledgeable sales consultants. Very good inventory of vehicles. Easy to get an appointment. Was able to get a great deal on a new vehicle and reduce my monthly payment. Very good inventory of vehicles. Easy to get an appointment. Was able to get a great deal on a new vehicle and reduce my monthly payment. More
by Zayed
Employees Worked With
Amir Ashour
August 25, 2025
Service Manager (Adam) was outstanding. Brought my wife’s car in for service and everything well very smoothly during drop off, while I waited around, and when everything was wrapped up. Brought my wife’s car in for service and everything well very smoothly during drop off, while I waited around, and when everything was wrapped up. The crew up there did an amazing job. More
by SMarshall81
Employees Worked With
Adam Beckman
August 23, 2025
1. I was told I would receive a call about the recommended service. No call. Contacted them at 3pm 2. Received a text at 3:40 stating my car was ready for pickup. Drove 25 minutes to dealership recommended service. No call. Contacted them at 3pm 2. Received a text at 3:40 stating my car was ready for pickup. Drove 25 minutes to dealership, then told car was in wash, and would be done in 15 minutes. Car actually was ready 40 minutes after arriving. 3. On way home noticed that a sensor had been left attached to the key fob, necessitating another 15 minutes back to the dealership. More
by Gary
Employees Worked With
Not known
August 05, 2025
Purchased a vehicle and had it shipped to my doorstep. In addition, the team obtains the license plates for you! Love being able to skip the registration process! In addition, the team obtains the license plates for you! Love being able to skip the registration process! More
by Shannon
Employees Worked With
Marc Young
July 31, 2025
My Mercedes-Benz S-Class was damaged at the authorized service center—specifically, the front bumper. That was only the beginning. The transmission kept failing despite multiple visits to the service cent service center—specifically, the front bumper. That was only the beginning. The transmission kept failing despite multiple visits to the service center. Eventually, they replaced it, but even after that, the vehicle broke down twice on the road. After sharing my honest experience with a 1-star review on Google, the service manager told me that unless I remove the review, they would no longer provide service to me. My answer is clear: No, I will not remove it. I never expected this kind of treatment from a brand like Mercedes. I’ve decided to sell the vehicle and switch to a different brand. The entire experience has been truly unbelievable. More
by ozkan
Employees Worked With
AJ Calandro
