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Mercedes-Benz of Chesterfield
O'Fallon, MO
183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 183 reviews
September 09, 2024
Dealership is very great when dealing with you. They want to sell cars so any deal that is reasonable they will accept They want to sell cars so any deal that is reasonable they will accept More
by corwinmacklin
Employees Worked With
Matt Althage, Tom Burtelow, Bret Donaldson, Tim Wells
September 08, 2024
Third party service appointment process needs improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles used to pick me up had their own service needs (warning lights on dash). Both needed to be cleaned. Once again, no car wash. I was told that would take another two hours after a four + hour wait. I did not work with the service dept rep listed below. More
by graydavis1
Employees Worked With
Patrick Kellermann
September 05, 2024
Reed was very helpful answering my questions. He has good product knowledge and led me to the car that fit my budget. He has good product knowledge and led me to the car that fit my budget. More
by Beckchuckbeck
Employees Worked With
Dave Collins, Matt Althage, Tom Burtelow, Bret Donaldson, Tom Gibson, Denise Ligon
September 02, 2024
Unhelpful advisors, did not assist inspection report findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technic findings. Poor communication, had to call continuously to receive status updates on vehicle and determine when vehicle will be ready. Service technicians lacking experience, in conducting maintenance broke a piece off the vehicle. It took a week to get it back and dealership attempted to leave me with no loaner vehicle while it was being serviced. This was not the first bad experience. More
by Ann
Employees Worked With
Morgan
August 16, 2024
Needed to have mail removed from tire and patched. Mercedes Benz of Chesterfield was able to get the car in within 2 hours and fixed in 45 minutes. They were fantastic in this minor emergency situatio Mercedes Benz of Chesterfield was able to get the car in within 2 hours and fixed in 45 minutes. They were fantastic in this minor emergency situation! More
by Bfrobertson
Employees Worked With
Morgan, Patrick Kellermann
August 11, 2024
Good all around buying experience. Treated with respect buy all of the persons involved in the buying process. Treated with respect buy all of the persons involved in the buying process. More
by Jerry Harrell
Employees Worked With
Reed in sales, Michael sales manager & Chad in finance. All were great!
August 10, 2024
Friendly, helpful, and thorough. Their staff is wonderful to work with and go above and beyond to find answers to any questions Their staff is wonderful to work with and go above and beyond to find answers to any questions More
by Becky Buehrle
Employees Worked With
Patrick Kellermann
August 02, 2024
Process was comfortable and easy. The sales person Patrick was knowledgeable and helpful went to bat for us to get us a fair deal. We would but another car from Chesterfield Mercede The sales person Patrick was knowledgeable and helpful went to bat for us to get us a fair deal. We would but another car from Chesterfield Mercedes More
by Gregsteiner1
Employees Worked With
Patrick Harroled
