Mercedes-Benz of Chicago

Great Experience with Dustin Well this past weekend was my first time here and it was to look at a certified C300 I saw on Autotrader. My wife and I worked with a gentleman named Well this past weekend was my first time here and it was to look at a certified C300 I saw on Autotrader. My wife and I worked with a gentleman named Dustin. Younger guy, but very knowledgeable and funny. The kind of guy I want to work with when buying a car. After about 10 minutes of talking we were doing a test drive. After that we negotiated, as I was trading in my car. After some back and forth, I was pleased with my trade-in value and the price on the Mercedes I purchased. There was no awkward pressure with him...he was very pleasant to work with. I have dealt with some bad people in the past, but Dustin was one of the good guys. If you plan on purchasing a car from this dealership, ask for Dustin, you will actually have a really great experience. Only negative was the amount of time we had to wait for financing. That was no way his fault...just a few people ahead of us buying cars and being slow...once we got in with the finance guy, we were done in under 10 minutes. PS - My wife also has a Mercedes and even though we live in Naperville, we will be coming here to buy the next one. More

Great sales and service experience Purchased a vehicle from Greg Bolte and it was a terrific experience. Handled most of the terms of the deal before coming in the dealer. Immediately Purchased a vehicle from Greg Bolte and it was a terrific experience. Handled most of the terms of the deal before coming in the dealer. Immediately after purchase needed to get a tire replaced and Dan Hoffman was the assigned service consultant. Needless to say, will be going back to him in the future. Great experience all around. More

Always a great experience Dan Hoffman is the best Service Consultant that any dealership could ever hope for. Since I've been involved with this dealership the only thing I ca Dan Hoffman is the best Service Consultant that any dealership could ever hope for. Since I've been involved with this dealership the only thing I can say is fantastic. From the most wonderful salesperson Adelina Grama to the best service consultant Dan I have ever dealt with I can guarantee you I will never drive anything the rest of my life but a Mercedes from this dealership. Thanks to you all. More

Great Service ! Great Dealershiop! As usual I got Great Service with Chuck Benson! He also got me a really nice loaner, A 2015 c300 Great Car, But I'm still atached to my 2013 C300, Ill As usual I got Great Service with Chuck Benson! He also got me a really nice loaner, A 2015 c300 Great Car, But I'm still atached to my 2013 C300, Ill be looking to get my c300 in march purchased outright & a new 20156 CLA & the only place i would purchase the car from is " Fletcher Jones,!" Because of the great experience i had with the Dealer & Mr. Chuck Benson! Thanks Again! Dariusz B. More

Best service man The best service man is Dan Hoffman, he knows how to please his customers. He pays attention to the customer needs and he helps them get the best pric The best service man is Dan Hoffman, he knows how to please his customers. He pays attention to the customer needs and he helps them get the best price. Nd he makes sure your up to date with your warrenty. More

very happy with the experience great, friendly and prompt service . . . can't beat these guys when it comes to customer satisfaction . . . always a loaner available and the car come great, friendly and prompt service . . . can't beat these guys when it comes to customer satisfaction . . . always a loaner available and the car comes back cleaner than when you bring it in!!! More

Service was ok! Service was ok, but could've been better. I received no follow-up call in reference to preventive repairs/warranty work as indicated per inspection. Service was ok, but could've been better. I received no follow-up call in reference to preventive repairs/warranty work as indicated per inspection. More

Excellent. Everything done on time. Melvin Peoples is wonder I had a repair necessary, not expected on a routine visit. The service was expedious, and Melvin Peoples was teriffic at getting it done in the most c I had a repair necessary, not expected on a routine visit. The service was expedious, and Melvin Peoples was teriffic at getting it done in the most convenient way possible for me. More

EXCELLENT SERVICE FOR MY MB Erick McGregor is the absolute best service rep I have ever met. He treats you as if you are a family member and REALLY wants to take care of you so Erick McGregor is the absolute best service rep I have ever met. He treats you as if you are a family member and REALLY wants to take care of you so you will never leave. Never met a better man for the Fletcher Jones Company. Treat him well so he can continue to be your shining star rep. More

Max was great! My husband and I have been working with Max on our navigation system issue. It has been very complex and a mystery to solve as to why it wasn't workin My husband and I have been working with Max on our navigation system issue. It has been very complex and a mystery to solve as to why it wasn't working. Max went through the steps of each component and took the time to rule out possible issues. We hope our issue is now resolved. Thank you Max for your help and assistance during this time. You were very professional and we appreciate your hard work and effort. More