Mercedes-Benz of Chicago

Love this place everything and Everyone is awesome clean Polite keep you updated thank you clean Polite keep you updated thank you More

After owning 5 Mercedes Benz over the last 12 years and servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever s servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever service experience. Here is what happened. I made an appointment and dropped my GLE 2022 (less than 5 thousand miles) for quality issues, ranging from roof center console rattling, rear suspension noise, seat movement noise on Tuesday morning May 24th. The service rep Kelly Smith checked me in. I asked if they have loaners and he said not for quality issues. I said ok I will pay for a rental. He told me that it will be 2-3 days to get the service done. I said fine. on Thursday May 26th, I got a note from Kelly updating me on the car. He said “ the technician is looking at your car and I will let you know what he says.” Mind you this is 2 days later. So my car sat in the shop for 48 hours and no one looked at it, and I am paying for a rental car for a brand new 450 GLE. I confirmed with Kelly that the car sat there for 2 days and he said unfortunately yes. I asked for the service manager to contact me and low and behold 5 hours later Max the service manager calls. He tells me that he is sorry this has happened, and they don’t know when they scheduled my appointment if some cars ahead my in the queue will take 2 days for diagnostics. Like the technicians are spending 24x7 on car diagnostics without escalating to other technicians or MB, and go and work on other cars. Basically gave cold water on my a$$. He did not even offer to reimburse for the car rental. I told him to have the car ready and I will pick it up asap. This is crazy. After being a loyal customer to this dealership for 12 years this is my reward, and they forget that they represent Mercedes Benz. So I am driving a brand new Mercedes Benz with rattling noises and quality issues with less than 5000 miles. Clearly they have won me over to their dealership and to Mercedes Benz. Trust me, this car will be traded in soon for another car and not a Mercedes’ Benz. More

It was incredible working with Atanas. He was very knowledgeable, understanding and truly cared about making it a great experience. I was in and out of the dealership within a few hours! He was very knowledgeable, understanding and truly cared about making it a great experience. I was in and out of the dealership within a few hours! This is the third time that I am leasing a car from Atanas and this dealership. I always refer all of my friends, family and clients to Atanas and Mercedes Benz of Chicago. Thank you for all your help Atanas, I truly appreciate it! More

This is a worst dealer I ever saw, no commitment to customers, discriminating, misleading and no value to customer appointments. Travelled 250 Miles to take the loaner vehicle but dealer not honor the customers, discriminating, misleading and no value to customer appointments. Travelled 250 Miles to take the loaner vehicle but dealer not honor the appointment. More

Atanas has been a very accommodating Mercedes-Benz Sales Manager. My wife and I have been loyal customer’s of Mercedes Benz of Chicago since our first purchase of a 2003 MB SL500 in 2006. Through the years Manager. My wife and I have been loyal customer’s of Mercedes Benz of Chicago since our first purchase of a 2003 MB SL500 in 2006. Through the years we have purchased several wonderful automobiles including our first Sprinter for our company. It has been a pleasure working with Atanas' team of professionals, especially Valerie Ollar and Travis Yonn. We have never been disappointed with his unique and very special team of employees. They are all true professionals! We are thrilled with our new 2022 MB C300. More

Raul helped us buy our car with no hassle. He helped us through the ordering process and took great care of us. The car was delivered prior to the expected date. He helped us through the ordering process and took great care of us. The car was delivered prior to the expected date. More

Very helpful and knowledgeable person. Answered all mu questions with attention to detail.I purchased a diesel vehicle and they were able to provide me with everything I needed.I was pleasa Answered all mu questions with attention to detail.I purchased a diesel vehicle and they were able to provide me with everything I needed.I was pleasantly surprised how little time it took to deliver the vehicle.I can definitely recommend this dealership. More

My husband and I just purchased an amazing Certified Preowned Mercedes Benz GLA 250 4 Matic from Jaime Uribe at Fletcher Jones Mercedes Benz of Chicago. We are beyond thrilled with the car, and with the Preowned Mercedes Benz GLA 250 4 Matic from Jaime Uribe at Fletcher Jones Mercedes Benz of Chicago. We are beyond thrilled with the car, and with the first class experience we had with Jaime and Fletcher Jones MB of Chicago. I had been searching for a Jupiter Red GLA for months. I feel like I spoke with MB dealers from coast to coast. It was a frustrating experience to say the least! The car I bought had some very unusual features and was tough to find, but once MB of Chicago posted the specs, I knew this was the car! Shout out and special thanks to Angel Flores who was awesome enough to call me immediately after I inquired about it late on a Saturday afternoon! I would also like to thank Atanas Petrov for following up with me so quickly, and to the whole team for going above and beyond so I could get my dream car! You guys are awesome, and I am so grateful for your entire team, and we wouldn’t hesitate to purchase another vehicle from MB of Chicago! Thank you again, Jaime, Angel and Atanas! More

Atanas is a wonderful client service executive. He understood my needs and requirements. He appreciated by budget and expectations. With due intention and sincerity, was able to deliver on all acco He understood my needs and requirements. He appreciated by budget and expectations. With due intention and sincerity, was able to deliver on all accounts, exactly in-line with what I have come to expect from Fletcher Jones Chicago over the last few years. Although I am moving out of state, my intuition will always be to make my first call, when I feel the need to get a new car to Atanas and Marcus. They are trustworthy, friendly and sincere. In the last 45 days, I have purchased 2 cars from them. Fortunately, I had a choice to do business with anyone but I choose to be associated with Atanas, Marcus and Fletcher Jones. More

I have leased several cars and just purchased one of them from this dealer. Each time I have received exceptional customer service. from this dealer. Each time I have received exceptional customer service. More