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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
March 13, 2022
Not a great experience he was very rude to me and my aunt. He basically told me on a build I made for a car I been waiting for since June 2021. It finally came in last week. Long story short he told me aunt. He basically told me on a build I made for a car I been waiting for since June 2021. It finally came in last week. Long story short he told me and my aunt we wasn’t gonna to pay what they paid for my build 30k over. Very arrogant and cocky. And I asked what is he gonna to do about it and he had this look like it was a joke because him and Bertin got the sale! My first experience was horrible between them too and I was referred to come in. That’s unacceptable how you treat a customer and don’t judge a book by its cover. That’s discrimination with a statement like that. And we never had a chance to even qualify for the car! More
by deshawna.hamilton
Employees Worked With
Leon Smith, Bertin Covarruvias
March 04, 2022
Brian was great and handled the whole transaction very professionally. He even brought home my car for me afterwards, which was 40 minutes away. I would recommend him to anyone looking to buy from this de professionally. He even brought home my car for me afterwards, which was 40 minutes away. I would recommend him to anyone looking to buy from this dealership. More
by Fawad.siddiqui1
Employees Worked With
Bryan Ward
