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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

February 09, 2022

The service team has always been amazing. They go above and beyond to make sure everything goes smooth. Keep up the great work! More

by druby1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson, Erick McGregor, Melvin Peoples, Juan Vargas, Tony Jaramillo, Joy Hayek, Kelly Smith
Feb 13, 2022 -

Mercedes-Benz of Chicago responded

Hi there, Thank you so much for taking the time to leave us a 5-star review. We are so pleased to hear about the excellent experience our service team has provided you. We hope to welcome you back soon during your next service visit! Take care, Your friends and family at Mercedes-Benz of Chicago

February 05, 2022

I absolutely had the worst experience with Kelly Smith on 2-4-2022. I had an exquisite experience with Eric McGregor a few weeks ago when getting my car serviced. Eric explained everything needed to me and More

by chrisaustin1979
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kelly Smith
Feb 18, 2022 -

Mercedes-Benz of Chicago responded

Hi Chris, Please accept our apologies that we fell short on exceeding your expectations. We do appreciate having the opportunity speak with you and gain additional insight regarding your experience. It is our greatest hope to have another opportunity to better serve you in the future. Please always feel welcome to contact us. Sincere Regard, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

February 01, 2022

1) Great service by Bertin - taking it over and beyond. Highlights: - Professionalism, courtesy and follow up of Bertin - Speed and Responsiveness from everyone in the process - Flexibility o More

by Michael N
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lok Wong, Bertin Covarruvias
Feb 21, 2022 -

Mercedes-Benz of Chicago responded

Hello Michael, Thank you for your kind comments for Bertin and we truly appreciate you taking the time recognize the great efforts he put forth during your purchase experience. If you do have any outstanding questions regarding your purchase, please feel welcome to contact us. Sincere Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador Kim.camargo@fletcherjones.com

January 29, 2022

Buying cars for 40 years. Bertin was my sales advocate at Mercedes Benz of Chicago who worked with me from day one, through the ordering process until I drove it out. Keep me updated and provided plenty of i More

by MLJW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
Jan 29, 2022 -

Mercedes-Benz of Chicago responded

Hello there, Congratulations on your new vehicle! We are so pleased to hear about your recent experience working with Bertin, and we truly appreciate your patience during the ordering process. Thank you for choosing Fletcher Jones, we are so pleased to have earned your business. We hope to welcome you back soon! Take care, Your friends and family at Mercedes-Benz of Chicago

January 28, 2022

I saw great service at the Chicago Mercedes Benz location. I will be a Benz family member forever. More

by timrichmond84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Jordan, Lok Wong
Jan 29, 2022 -

Mercedes-Benz of Chicago responded

Hi Tim, Thank you for sharing your experience with us! We are so pleased to hear about your recent visit and even more thrilled to have gained such a valued guest. Thank you for choosing Fletcher Jones, we hope to welcome you back soon. Best, Your friends and family at Mercedes-Benz of Chicago

January 26, 2022

Very helpful. They make you feel comfortable and make the process as easy as possible. More

by cmburress1241
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Jordan, Lok Wong, Jaime Uribe, Bertin Covarruvias
Jan 29, 2022 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for taking the time to leave us a 5-star review. We are so pleased to hear about your recent experience! Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Mercedes-Benz of Chicago

January 25, 2022

Eric McGregor was very professional and extremely helpful with my service. He offered great advice. The technician working on my car did a great job of explaining the work that was done on the car. More

by Steve H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Jan 29, 2022 -

Mercedes-Benz of Chicago responded

Hi Steve, Thank you for taking the time to share your experience with us! We are so pleased to hear about your visit with Eric and we will be sure to pass along the kind compliments. Thank you for choosing Fletcher Jones, we look forward to welcoming you back during your next visit! Take care, Your friends and family at Mercedes-Benz of Chicago

January 24, 2022

Raul did an outstanding job helping me secure my new E53 AMG. He made the process seamless - was highly responsive and reliable. More

by Printstar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Valle
Jan 26, 2022 -

Mercedes-Benz of Chicago responded

Hello there! Congratulations on your new E53 AMG! We are so excited to hear about the pleasant experience you had working with Raul; we will be sure to pass along the kind compliments. Thank you for choosing Mercedes-Benz of Chicago, we wish you many miles of enjoyment with your new car! Best, Your friends and family at Mercedes-Benz of Chicago

January 23, 2022

Matthew was knowledgeable, courteous, and professional at all times and displayed a true concern for keeping us informed and happy as we awaited our cars build and delivery. More

by LPDad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov, Matthew Cordero
Jan 24, 2022 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for sharing your feedback with us. We are so pleased to hear that Matthew has provided you with a professional and informative experience. We wish you many miles of enjoyment with your new car and we look forward to seeing you again during your next visit! Take care, Your friends and family at Mercedes-Benz of Chicago

January 23, 2022

Much anticipated G63 was delivered yesterday and it was a long wait and I must admit if it wasn’t Mercedes Benz of Chicago and Valerie Ollar, the wait could be unbearable. I am so fortunate to get in touch w More

by info
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Ollar
Jan 26, 2022 -

Mercedes-Benz of Chicago responded

Hi there! Congratulations on your G63! We cannot thank you enough for being such a valued guest. We are so pleased to know of the excellent service Valerie has provided you during the delivery process, we will be sure to pass along the kind compliments. Thank you for your patience as you waited for your new vehicle, we wish you many miles of enjoyment! All the best, Your friends and family at Mercedes-Benz of Chicago

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