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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

January 01, 2022

Chuck Benson went above and beyond to take care it my Caron this past December 31 and it is for people like him that MB Chicago is the best service center in Chicago More

by franciscorosado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
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Jan 03, 2022 -

Mercedes-Benz of Chicago responded

Hi Francisco, Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear about the excellent service Chuck has provided you and we are excited to pass along the kind compliments. Thank you for choosing Mercedes-Benz of Chicago, we look forward to seeing you again during your next visit! Best, Your friends and family at Mercedes-Benz of Chicago

January 01, 2022

The Associates are Very Professional & Informative. They walk you through step by step of the process! More

by delisamosley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
Report | Print
Jan 03, 2022 -

Mercedes-Benz of Chicago responded

Hi Delisa, Thank you for taking the time to leave us such wonderful review. We truly appreciate your feedback and we are pleased to hear about the excellent service our team has provided you with. We look forward to seeing you again during your next visit! Take care, Your friends and family at Mercedes-Benz of Chicago

December 18, 2021

Very simple and efficient purchase process. Marcus explained all the car features in a succinct and uncomplicated manner and once the car was in the US let us know what the exact purchasing process wa More

by kchronis
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jones
Report | Print
Dec 18, 2021 -

Mercedes-Benz of Chicago responded

Hello! Congratulations on your new vehicle! We are thrilled to read of the excellent service Marcus has provided you during your purchase process. We truly value your feedback and will be sure to pass along the kind compliments! Thank you for your business and recommendations; we look forward to seeing you again during you scheduled service intervals! Take care, Your friends and family at Mercedes-Benz of Chicago

December 17, 2021

Very professional and great customer service/staff Waiting area very convenient and comfortable Clean place More

by SynSyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jaramillo
Report | Print
Dec 18, 2021 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for taking the time to leave us such a wonderful 5-star review. We are pleased to know of the positive experience you had during your recent visit! We hope to see you again if you ever need service assistance or in search of a new vehicle! Best, Your friends and family at Mercedes-Benz of Chicago

December 11, 2021

Eric was a real star with great communications. Denting our car wasn’t great but you fixed it More

by Klwilliams9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Report | Print
Dec 12, 2021 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for choosing Mercedes-Benz of Chicago for you service needs. We are pleased to hear about your recent visit with Erick and we will be sure to pass along the kind compliments! Take care, Your friends and family at Mercedes-Benz of Chicago

December 08, 2021

This is my second Mercedes purchase, I am very happy Great service, Raul Valle is amazing More

by freihat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Valle
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Dec 10, 2021 -

Mercedes-Benz of Chicago responded

Hello! Congratulations on your new Benz! Thank you for allowing Raul Valle the privilege to earn your business and attend to your needs! We truly appreciate your loyalty and your kind compliments. We're wishing you many miles of enjoyment with your second Mercedes from us! All the best, Your friends and family at Mercedes-Benz of Chicago

December 07, 2021

This Mercedes Benz has the best customer service. Everyone is very freindly! Erick is the best! More

by traceymcgruder1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Report | Print
Dec 10, 2021 -

Mercedes-Benz of Chicago responded

Hi Tracey! Thank you for allowing our team the true pleasure of assisting you! We are thrilled to know of the positive experience you had with Erick and we will be sure to relay the kind compliments. Please don't hesitate to reach out should you have any questions or concerns! Take care, Your friends and family at Mercedes-Benz of Chicago

December 05, 2021

I received very attentive service which was appreciated. Thank you very much and have a good day More

by lbleighton
Recommend Dealer
Yes
Employees Worked With
Tony Jaramillo
Report | Print
Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for choosing our Mercedes-Benz of Chicago to attend to your service needs! We appreciate your business and are delighted to hear you had a positive experience working with our team! We look forward to serving you again at your next scheduled service interval. All the best, Your friends and family at Mercedes-Benz of Chicago

December 04, 2021

Everyone is so amazing. Got my loaner and i was on my was in less than 20.highly recommended.. Another reason Free pete’s coffee. More

by UZR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj, Chuck Benson, Erick McGregor, Carlos Draper, Melvin Peoples, Maria Sandoval, Tony Jaramillo, Kyle Hunter, Joy Hayek, Kelly Smith
Report | Print
Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hi there! Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from our team during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Take care, Your friends and family at Mercedes-Benz of Chicago

December 03, 2021

This is my first Mercedes purchase and I'm very happy! Tetiana and Bertin were helpful, knowledgeable and very friendly. Great service! More

by romanvictoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tetiana Shkirdan, Bertin Covarruvias
Report | Print
Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hello, Congratulations on your new Benz! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We're wishing you many miles of enjoyment! All the best, Your friends and family at Mercedes-Benz of Chicago

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