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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

November 19, 2021

Great experience. We’re professional & prompt. They took care of my needs. Also had very nice loaner truck ready for me. More

by Vedogreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson, Carlos Draper, Melvin Peoples, Maria Sandoval, Tony Jaramillo
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Nov 20, 2021 -

Mercedes-Benz of Chicago responded

Hello! Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the great service you experienced. All of us at Mercedes-Benz of Chicago look forward to welcoming you back for all of your service needs. All the best, Your friends and family at Mercedes-Benz of Chicago

November 16, 2021

Super friendly, and intelligent sales , as well as knowledge about the selling products, Very well organized . More

by Slavek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tetiana Shkirdan
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Nov 19, 2021 -

Mercedes-Benz of Chicago responded

Hi Slavek! Thank you so much for taking the time to leave us such a wonderful review. Your genuine comments mean the world to us and we are so happy to hear that you have had such a positive experience recently. Please do not hesitate to reach out for any questions of concerns. We look forward to assisting you with all of your Mercedes-Benz needs! Take care, Your friends and family at Mercedes-Benz of Chicago

November 15, 2021

Great experience with this dealership. Justine was very knowledgeable, professional and trustworthy. She helped me the entire process of purchasing my vehicle. She found options for me, kept me updated and More

by A.M.G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson
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Nov 19, 2021 -

Mercedes-Benz of Chicago responded

Hello! We are so appreciative of your loyalty and feedback about your experience with Justine. We're thrilled to know of the great efforts put forth during your visit. Glad to see that she has assisted you the best pricing and get you into your desired choice of vehicle. We look forward to assisting you for many years to come and are here to help should you need us. Our team wishes you many miles of enjoyment! Take care, Your friends and family at Mercedes-Benz of Chicago

November 15, 2021

Chuck Benson is the standard to which all service professionals should be held. He is knowledgeable, courteous, and communicative. He ensures that he gets in front of any upcoming repair or maintenan More

by duke95grad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Chicago responded

Hello there! Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Chuck offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed throughout the service process and really appreciate you sharing such genuine insight. All of us at Mercedes-Benz of Chicago are grateful to have earned your business and look forward to welcoming you back! Best, Your friends and family at Mercedes-Benz of Chicago

November 13, 2021

I had Kelly Smith as my Service consultant and he went above and beyond in keeping me in touch about my car, the service being performed, and recommendations. Its people like Kelly, that keeps me comin More

by gmata29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Chicago responded

Hello! Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful, informative and result orientated service you experienced during your visit with Kelly Smith. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best wishes, Your friends and family at Mercedes-Benz of Chicago

November 03, 2021

great service, sebastian techinican did a great job !! Very communicative,respectfull,knowedgeable person.thank you!!! More

by M.SKIBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Kelly Smith
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Nov 04, 2021 -

Mercedes-Benz of Chicago responded

Hello M.Skiba, Thank you for allowing and service team the true pleasure of assisting you! We are thrilled to hear about your experience wotking with Sebastian, as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. Take care, Your friends and family at Mercedes-Benz of Chicago

November 03, 2021

He helped us craft a finance plan that met our need. He was not pushy or overly salesy More

by tjvanco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
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Nov 04, 2021 -

Mercedes-Benz of Chicago responded

Hello Tj Vanco, We are truly grateful that you took the time to share about your recent experience at Mercedes-Benz of Chicago with your sales associate and thank you for the 5 star rating! We would love an opportunity to serve you in person the next time you are in need of having your current vehicle serviced or in need of a new Mercedes-Benz! Take care, Your friends and family at Mercedes-Benz of Chicago

October 30, 2021

Chuck Benson was a pleasure to work with. Communicative, respectful, knowledgeable and patient he kept close with me the entire time my car was in shop and ensure that all my questions were answered and all More

by GT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 31, 2021 -

Mercedes-Benz of Chicago responded

Hello GT, Thank you for taking the time to come by and meet with Chuck. We strive to be the best when it comes to having your vehicle with us. We make sure that questions always go answered and that no guest is left in the dark about their vehicle! We look forward to serving you again. Best, Mercedes-Benz of Chicago

October 23, 2021

We has excellent Prompt efficient support from Joy who was very friendly, understanding and gave outstanding service. More

by Val B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Hayek
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Oct 23, 2021 -

Mercedes-Benz of Chicago responded

Hi Val B, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Joy and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 22, 2021

Bertin was kind and very considerate of my age He worked Bertin was kind and very considerate of my age He worked consistently with me asking me if I understand my new car and what other questions I had Th More

by judyvandam0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
Report | Print
Oct 23, 2021 -

Mercedes-Benz of Chicago responded

Hi Judyvandam0, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Chicago! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Bertin ensured you had a great time while searching for the perfect vehicle that best suits your needs! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

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