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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

October 20, 2021

Always Expensive but work done well! Outstanding Customer Service. Service Manager Eric McGregor, you rock! More

by yacht660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Report | Print
Oct 20, 2021 -

Mercedes-Benz of Chicago responded

Hi Yacht660, The team at Mercedes-Benz of Chicago appreciates you taking the time to share your kind sediments regarding your visit with Eric McGregor. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 19, 2021

Drove in without an appointment at Service Department with a blown out sidewall in tire. Melvin took care of it and had it ready for me within a few hours. Extremely happy with the quick, efficient and More

by divon00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Oct 19, 2021 -

Mercedes-Benz of Chicago responded

Hi Divon00, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Melvin and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 15, 2021

Chuck was extremely helpful in dealing with our tight timeframe for service and in negotiating/corresponding with Carvana and their third party warranty provider to get all of the necessary maintenance c More

by Lstabler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hi Lstabler, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 15, 2021

They are always very helpful and do a good job of communicating what is needed. More

by Rob
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hello Rob, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 14, 2021

The dealer did a great job, especially with some unexpected recall warranty issues that popped up later. More

by buckley.e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hi Buckley.e, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to welcoming you back soon! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 11, 2021

Jesus the service adviser was a pleasure to work with. He was very professional and transparent. More

by Miked727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Chicago responded

Hi Miked727, Thank you for the opportunity to serve you! It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the great efforts put forth during your service visit with Jesus and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to welcoming you again soon! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 09, 2021

Great service and Chuck was very helpful with explaining what was needed and what wasn't. More

by Calmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Chicago responded

Hi Calmat, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your visit with Chuck. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We're looking forward to serving you for many years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 05, 2021

It’s been a pleasure working with Lynne Olson for the last two years. She always takes good care of me and our interactions have been nothing but positive. More

by efradin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Report | Print
Oct 06, 2021 -

Mercedes-Benz of Chicago responded

Hello Efradin, It's really rewarding hearing that Lynne Olson assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 03, 2021

I was unhappy because there was confusion about a loaner car and I had to wait in the lobby until all tanks were completed. More

by sheilad01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynne Olson 5 stars
Report | Print
Oct 12, 2021 -

Mercedes-Benz of Chicago responded

Hello Shelia, We are disappointed to read about your recent experience and appreciate your feedback. The team at Mercedes-Benz of Chicago goes to great lengths to exceed the expectations for all of our guests. We hope that in the near future there will be another opportunity to better serve you. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

October 02, 2021

My service was excellent due to the efforts of Melvin My service was excellent due to the efforts of Melvin Peoples, who once again, made certain that the service on my Mercedes was properly made as to More

by shelly_engel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Oct 04, 2021 -

Mercedes-Benz of Chicago responded

Hello Shelly, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Melvin during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

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