Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,175 reviews
September 26, 2021
My service person was Mr. Kelly Smith. He was outstanding and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a timely manner. Mr. Smith was very professional! GREAT service and nice guy. On a scale of 1 to 10, I would give Mr. Smith a 20. Grateful, Dr. Clifton Hunt More
by Infinity man
Employees Worked With
Kelly Smith
September 24, 2021
I just moved to Chicago and this was my first experience with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good on with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good one, More
by jnwgolf
Employees Worked With
Jacob , Maria Sandoval, Juan Vargas
September 21, 2021
This is the 2nd MB I have purchased through your dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy to work with her anytime. More
by Dansk3
Employees Worked With
Valerie Ollar
September 21, 2021
Thank you to Raul for incredible service from start to finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast tur finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast turnaround time from walking in to purchasing and driving home with the car!! More
by piaseth
Employees Worked With
Lok Wong, Raul Valle
September 13, 2021
Erick was professional and nice during my visit. He provided me with the problem of my tire and went over the reason why it couldn’t be repaired. provided me with the problem of my tire and went over the reason why it couldn’t be repaired. More
by tymorgan317
Employees Worked With
Erick McGregor
September 09, 2021
Very helpful and attentive, answered all my questions promptly. Made the process seem less and quick, great sales representative. Helped get all the paperwork sorted out timely, would highly recommend w promptly. Made the process seem less and quick, great sales representative. Helped get all the paperwork sorted out timely, would highly recommend working with. More
by Vaskopeev
Employees Worked With
Atanas Petrov
