Mercedes-Benz of Chicago

Service was exceptional efficient, as usual. Following a late night tow, I was contacted early, service scheduled, prompt follow up and completed timely. Great experience! late night tow, I was contacted early, service scheduled, prompt follow up and completed timely. Great experience! More

To begin with your environment is exceptional and thus far the service has fulfilled the goals that I was hoping would be fulfilled in maintaining my 2001 500SL. I will continue to utilize your services i far the service has fulfilled the goals that I was hoping would be fulfilled in maintaining my 2001 500SL. I will continue to utilize your services in the future! My service rep was very attentive also.Thank all of those who worked on my car! More

I received exceptional service. You can tell Chuck takes pride in caring about each and every customer and the service of their vehicle. I really appreciate a job well done. Thank you to Mr Chuck Benson. pride in caring about each and every customer and the service of their vehicle. I really appreciate a job well done. Thank you to Mr Chuck Benson. More

Received stellar service from Max, Geoff & Juan for replacement of leather on drivers seat plus full detail. Awesome job on all! Appreciated loaner car while car was out for 2 days a day for Geoff givi replacement of leather on drivers seat plus full detail. Awesome job on all! Appreciated loaner car while car was out for 2 days a day for Geoff giving me better price on total service. Also Juan had excellent follow up and communication throughout. I always receive excellent service from Max, Geoff and Vince. Just met juan and happy to work with him again. Service is the name of the fame, makes all the difference if balanced with fair pricing. Have repeatedly recommended you eliminate call center in CA. It’s Consistently been a terrible experience since I bought my car in 2014. They have no idea what’s going on in Chicago and it would be much better to have a receptionist in Chicago who answers the phone and knows who is physically in the service center and who is not and how to access people immediately. Over 20 times I’ve been on hold and gotten the runaround for over in one hour I cannot find somebody in the Chicago service center because we are forced to go through California. The new text service is better because it’s finally working right and we can reach people directly in Chicago, but only the last person to whom customer spoke. Lastly it was very disappointing when you eliminated the hand car washes and replaced with a one-minute drive through car wash. To make matters worse car wash is always down, broken parts, closes earlier than schedule etc. we drive all the way there and it’s closed. If we call to see if it’s open we get CA. They know nothing. Can be on hold forever and reps can’t ever get anyone live on Chi. Final issue is when we get flat tire and need a tow, I waited 4 hours and no tow evert showed up! Mercedes MUST allow us to use a variety of tow companies and refund customer or change your tow service. You can’t inconvenience customers like that and leave them waiting beyond 30 mon let alone 4 hours on a dark road in chicago and NEVER showing up. That was unconscionable. Feedback if given repeatedly yet nothing changes. You’ve been notified about service center in CA and their inability to access live personnel in Chicago not provide accurate info re car wash or tow service. I love the ppl who work in Chicago service center but they can’t fix fletcher Jones problems when these poor decisions have been made. Pls allow direct access to chicago and get a tow service that can show up in 30 min. Thank you More

Completed tire replacement and annual oil change maintenance same day. Honored tire and wheel protection contract. Car was cleaned and spotless when picked up later that day. maintenance same day. Honored tire and wheel protection contract. Car was cleaned and spotless when picked up later that day. More

Purchasing my Mercedes from this dealership was an absolute dream. Servicing my Mercedes through this dealership has been an absolute nightmare. I called them on a Thursday when my one-year-old Merced absolute dream. Servicing my Mercedes through this dealership has been an absolute nightmare. I called them on a Thursday when my one-year-old Mercedes' engine light came on. Despite needing the car to drive my daughter to college, they were not able to get me in to look at the car until the following Monday. When I arrived for the 8:30am appointment on Monday, the service center told me that they were "backed up" and that my appointment time would just put me "in line" for the car to be looked at, likely not until the next day. I let them know that I had no way to get to work because I thought it would be serviced same-day, but they had no loaner vehicles and offered me a $10 Uber-X voucher to get me back to my house. I heard nothing the rest of that day. First thing the next morning, I started to follow-up to try to get a status on the vehicle. When Chuck finally returned my call midday, he let me know that the care still had not been evaluated. When he called again at 4pm, he said that a replacement part was needed. Now we were onto day 3 at the dealer and day 7 without a car! When trying to call for updates, the person on the phone kept noting that "Chuck would call me when he was available". Absolutely disappointing service experience, and I will not be using this Mercedes service center ever again in the future! More

Bryan was excellent and communicated well over the ten months I waited for my vehicle to arrive. He spent hours with me explaining the new car. Excellent! months I waited for my vehicle to arrive. He spent hours with me explaining the new car. Excellent! More

Bert was very Attentive… He was very knowledgeable very witty, kind and walked us through all the steps of my purchase of my new Mercedes… We will work with Burt again thank you so much… Pamela Darley witty, kind and walked us through all the steps of my purchase of my new Mercedes… We will work with Burt again thank you so much… Pamela Darley More

Raul Valle is a terrific sales rep. In April we started seriously shopping for a GLE 350 thru the usual .com sites. Raul immediately reached out and was helpful and informative. Of all the telephone sale seriously shopping for a GLE 350 thru the usual .com sites. Raul immediately reached out and was helpful and informative. Of all the telephone sales people I dealt with, he struck me as the sharpest. We visited other dealers, but found many of the GLE's overbuilt ( too many options we didn't value). So a couple days later Raul helped us order EXACTLY the GLE we wanted, at a fair price. He kept us updated on the progress of the build, and the final transaction at his desk was smooth and very positive. Thru negotiation, also received good value for our trade. Excellent experience also at the car turnover/demo time, Raul helped my wife set up the electronics to her liking. I would definitely buy another car thru Raul, and I'm hard to please. More

Chuck explained everything to me and was awesome to work with. Even found me a loaner last min. Desiree made the loaner part of the process easy and was friendly. with. Even found me a loaner last min. Desiree made the loaner part of the process easy and was friendly. More