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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
August 13, 2021
The service experience has been good, but I cannot help but notice that there are no instances of a routine service bill. A tire replacement turned into a $3,500 bill. Take a look at my records and s but notice that there are no instances of a routine service bill. A tire replacement turned into a $3,500 bill. Take a look at my records and see for yourself how much I've spent on service. More
by dscott
Employees Worked With
Melvin Peoples
August 10, 2021
We recently purchased a car from Mercedes Benz of Chicago-a GLE 580 SUV. Our purchase experience, over the course of a few months, could not have been better. We were 'handled', from start to finis Chicago-a GLE 580 SUV. Our purchase experience, over the course of a few months, could not have been better. We were 'handled', from start to finish, by Raul Valle of their sales department and could not have been happier with his professionalism, knowledge of the vehicle and ability and interest to help us solve problems with our purchase process. I have never come across a salesman, of any product, that knew more about their product than Raul. He wast top notch throughout the process!! More
by jim
Employees Worked With
Raul Valle
August 10, 2021
I had Bertín and he was great. Overall Great service and attentive. Everything was explained and not rushed at all. comfortable in renewing my lease. attentive. Everything was explained and not rushed at all. comfortable in renewing my lease. More
by Vorejel
Employees Worked With
Bertin Covarruvias
August 08, 2021
Very clean and professional employees. Atanas Petrov and Matthew Cordero were very professional and patient with me and my needs. I would recommend this place to everyone. Matthew Cordero were very professional and patient with me and my needs. I would recommend this place to everyone. More
by mladjanjankovic24
Employees Worked With
Atanas Petrov, Matthew Cordero
August 08, 2021
Omar was really helpful. I was planning to purchase 2 cars and he assisted in my research of which vehicles to purchase for my mother and I. cars and he assisted in my research of which vehicles to purchase for my mother and I. More
by Patrica K. Adjetey
Employees Worked With
Omar Trujillo
August 05, 2021
I broke down traveling through Chicago. Your service advisor Nicholas Cardozo did a terrific job of turning a nightmare into break down with a good out come. advisor Nicholas Cardozo did a terrific job of turning a nightmare into break down with a good out come. More
by Bill
Employees Worked With
Nicholas Cardoza
July 31, 2021
My service advisor , Juan Vargas, was exceptional. He is the reason I bring my "vintage" GLK vehicle to Mercedes-Benz of Chicago! I love the service specials! the reason I bring my "vintage" GLK vehicle to Mercedes-Benz of Chicago! I love the service specials! More
by fmorelon
Employees Worked With
Juan Vargas
