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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
June 29, 2021
If you are looking for Mercedes-Benz customer survive experience Atanas is your person. This is by far the nicest store and more importantly the best customer service. experience Atanas is your person. This is by far the nicest store and more importantly the best customer service. More
by dee_ivanova
Employees Worked With
Atanas Petrov
June 26, 2021
Atanas was extremely helpful, patient and always highly professional in helping me with my Mercedes Connect hookup, as I am clearly inept with tech. Atanas sold me my GLA, for which I have been totally sat professional in helping me with my Mercedes Connect hookup, as I am clearly inept with tech. Atanas sold me my GLA, for which I have been totally satisfied. I was happy when I heard he made sales manager, even though he’s a tough negotiator! Thanks again Atanas! More
by Richie
Employees Worked With
Atanas Petrov
June 25, 2021
Service was good and after reviewing the email notice I was able to receive a loaner vehicle and proceeded with my morning. I was later notified when the service was completed. was able to receive a loaner vehicle and proceeded with my morning. I was later notified when the service was completed. More
by Loutlaw462
Employees Worked With
Karolina Cabaj, Kyle Hunter
June 24, 2021
An excellent specialist in his field! Professionally finds an approach to the client, understands any situation !!! Deftly and correctly submits information !!! In communication, a sensitive, well-manne finds an approach to the client, understands any situation !!! Deftly and correctly submits information !!! In communication, a sensitive, well-mannered and simply wonderful person!!! I got an incredible positive result from communication!!!! More
by Vlad
Employees Worked With
Tetiana Shkirdan
June 20, 2021
Appointment was easy to get and timely. My service was expedited and completed early to fit my schedule. My service advisor Lynne was extremely professional and courteous and did an exceptional job making expedited and completed early to fit my schedule. My service advisor Lynne was extremely professional and courteous and did an exceptional job making this happen. More
by karen.deffenbacher
Employees Worked With
Lynne
June 20, 2021
Atanas was super friendly and very helpful with my issue with the Mercedes app. He went out of his way to make me feel welcome even though I bought my car online. Will be coming back when I upgrade my ca with the Mercedes app. He went out of his way to make me feel welcome even though I bought my car online. Will be coming back when I upgrade my car! More
by HBir
Employees Worked With
Atanas Petrov
June 14, 2021
Having worked in car dealerships myself, I can be a little picky. Neal Khan was an absolute pleasure to work with, very knowledgeable and eager to help in any way. little picky. Neal Khan was an absolute pleasure to work with, very knowledgeable and eager to help in any way. More
by hrach jr
Employees Worked With
Lok Wong, Joey Lama, Neal Khan
June 11, 2021
I run a transportation company and look at a lot of vehicles, I was lucky to run into Atanas, he is the most heart warming person I've encountered in any dealership. He is honest and knowledgeable abou vehicles, I was lucky to run into Atanas, he is the most heart warming person I've encountered in any dealership. He is honest and knowledgeable about the vehicles up for sale. Very customer orientated!! He helped me find the car that fits my company best. His support through the process was exactly what I needed to up my budget and provide what is best for my company. I WILL DEFINETLY COME BACK FOR MORE VEHICLES!!! Only if Atanas is there =] More
by Omega Logistics
Employees Worked With
Atanas Petrov
