Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,175 reviews
June 04, 2021
Tetiana was absolutely amazing. She kept us well informed throughout the entire process. Explain well features of the car. Prestige dealership. Knowledgeable agents. Highly recommend!!! throughout the entire process. Explain well features of the car. Prestige dealership. Knowledgeable agents. Highly recommend!!! More
by Natalia L
Employees Worked With
Tetiana Shkirdan
June 02, 2021
Eric is professional, knowledgeable and definitely focuses on customer service. He always goes above and beyond. It appears that your employees respect each other which makes for a fabulous working focuses on customer service. He always goes above and beyond. It appears that your employees respect each other which makes for a fabulous working g environment !!! More
by Sandra Feig
Employees Worked With
Erick McGregor
June 02, 2021
The dealership provided great service, very good communication and was very timely with the repairs needed on my E-300. They coordinated well with the towing service and national Mercedes help line. communication and was very timely with the repairs needed on my E-300. They coordinated well with the towing service and national Mercedes help line. More
by vpa8
Employees Worked With
Tony Jaramillo
June 01, 2021
OUTSTANDING! Matthew Cordero was the best to work with. Very friendly and hard working he took his time and worked with me and explained everything gave me so my much hope even when I thought I wouldn’t le Very friendly and hard working he took his time and worked with me and explained everything gave me so my much hope even when I thought I wouldn’t leave with my dream car. Thank you so much! More
by c.jones6279
Employees Worked With
Matthew Cordero
May 28, 2021
Outstanding. Lynne and her team helped me out when my car broke down after hours. Love the communication, use of technology and quick repairs. They also took care of some open recalls I didn’t know I had. Hi broke down after hours. Love the communication, use of technology and quick repairs. They also took care of some open recalls I didn’t know I had. Highly recommend and I’ll be back. More
by David K
Employees Worked With
Lynne, Melvin Peoples
May 27, 2021
Great service! Erick was communicative and very service oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center and Erick! More
by marysenchicago
Employees Worked With
Erick McGregor
May 25, 2021
Erick McGregor continues out performing any service representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. More
by dean trafelet
Employees Worked With
Erick McGregor
May 23, 2021
From the time I first spoke with my sales person she was professional and knowledgeable about all of the vehicles. Upon arrival at the dealership everyone was professional and the customer service was exce professional and knowledgeable about all of the vehicles. Upon arrival at the dealership everyone was professional and the customer service was exceptional! More
by Quianawilliams7
Employees Worked With
Tetiana Shkirdan
May 22, 2021
Paul Price is absolutely outstanding. Best salesperson I have ever worked with. He makes MB look good! You should clone him. If it was not for him I would have gone somewhere else to buy a car. have ever worked with. He makes MB look good! You should clone him. If it was not for him I would have gone somewhere else to buy a car. More
by mposner
Employees Worked With
Paul Price
