Mercedes-Benz of Chicago

Atanas was outstanding. He assisted me with a technical issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! More

I recently had my vehicle in a second time for a recall appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a week they said to call MB USA but MB USA said they can’t do anything and dealerships are their ‘eyes and ears’ and if they say it’s fixed then it must be. MB USA refused video of my seatbelts just dangling when unbuckled and neither they nor the dealership seem to actually care at all that the seatbelts on my car don’t retract. I’m beyond disappointed with the total lack of customer service from advisors and service managers at the dealership as well as the escalation manager at corporate. First and only MB for me. More

Absolute perfection in every sense of word! Excellent communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! More

Valerie Ollar was the best sales agent! She was able to find me exactly what I wanted in my new vehicle! She was extremely patient! find me exactly what I wanted in my new vehicle! She was extremely patient! More

Loved working with Bertin. Everyone was super friendly and kind. I did not get the dealership yuck vibe here. Straight-forward. No xxxxxxxx here. LOVED. and kind. I did not get the dealership yuck vibe here. Straight-forward. No xxxxxxxx here. LOVED. More

Erick McGregor’s service and attentiveness were spectacular. This was my second experience with him. Both times were truly great. I would recommend the dealership to others. spectacular. This was my second experience with him. Both times were truly great. I would recommend the dealership to others. More

Raul was a huge help, he took his time to make sure we found the vehicle that was right for us. I would highly recommend him to anyone! found the vehicle that was right for us. I would highly recommend him to anyone! More

This dealership was wonderful! I walked in and was greeted by Obi, who took great care of me during the process of buying my new vehicle. He was super friendly and explained the cost and car features greeted by Obi, who took great care of me during the process of buying my new vehicle. He was super friendly and explained the cost and car features very well. He even drove me to my bank to help me get the necessary funds! More

As always the experience was excellent from beginning to end. As always also, visiting Mercedes for service is always wildly expensive, but I suppose we get what we pay for. end. As always also, visiting Mercedes for service is always wildly expensive, but I suppose we get what we pay for. More

Well I was received with a warm greeting and also was helped tremendously. Bertie was very attentive and always helped. I recommend definitely recommend him, great salesmanship!!! helped tremendously. Bertie was very attentive and always helped. I recommend definitely recommend him, great salesmanship!!! More