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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
May 08, 2021
It was a seamless and easy experience. Everyone was helpful and responsive. I would highly recommend to others who are considering purchasing a new car. helpful and responsive. I would highly recommend to others who are considering purchasing a new car. More
by Jennifer
Employees Worked With
Raul Valle
May 04, 2021
I love this dealership. Everyone I met was very friendly, Joshua did a great job on getting my car fixed in a timely manner. All went smoothly. Thank you! friendly, Joshua did a great job on getting my car fixed in a timely manner. All went smoothly. Thank you! More
by Lindaoc59
Employees Worked With
Joshua Elliott
May 01, 2021
Melvin is excellent. It took a week to complete, which was frustrating, but Melvin stayed on top of it. Car was returned looked great. The repairs were don to the sun roof but now I have an air sound in was frustrating, but Melvin stayed on top of it. Car was returned looked great. The repairs were don to the sun roof but now I have an air sound in the sun roof. Apparently it is not adjusted properly. A short test drive with the radio off would have detected it. I will get it fixed next time I come in. More
by Bolgerlaw
Employees Worked With
Melvin Peoples
May 01, 2021
Excellent service, although I had serious issues with the cost of replacement for lost key ($902) and additional $200 cost for programming it. Yikes indeed! cost of replacement for lost key ($902) and additional $200 cost for programming it. Yikes indeed! More
by Christine L
Employees Worked With
Jacob
April 27, 2021
Atanas and the whole staff including Travis from financial were amazing to work with! I would recommend Atanas and Mercedes of Chicago to anyone in search of their dream car. They made a usually str financial were amazing to work with! I would recommend Atanas and Mercedes of Chicago to anyone in search of their dream car. They made a usually stressful process enjoyable. More
by mpaulis08
Employees Worked With
Travis (finance), Atanas Petrov
April 26, 2021
Marcus Jones was a pleasure to work with, he got me in out in a timely manner! Everything was explained thoroughly! Thank you for a pleasant experience! out in a timely manner! Everything was explained thoroughly! Thank you for a pleasant experience! More
by Star429
Employees Worked With
Marcus Jones
April 22, 2021
I took my car in for the annual service and the entire process was seamless. Great customer service! I appreciate the text message communication to supplement the emails and in phone communication. process was seamless. Great customer service! I appreciate the text message communication to supplement the emails and in phone communication. More
by ndejesus
Employees Worked With
Carlos Draper, Kyle Hunter
April 22, 2021
Very good customer service sales finance Very friendly Very good customer service sales finance Very friendly and professional Definitely going back for another next car Soon I love this place No hassles Very good customer service sales finance Very friendly and professional Definitely going back for another next car Soon I love this place No hassles prices good compared to the market More
by mennahnt
Employees Worked With
Matthew Cordero
April 21, 2021
Atanas is awesome . I would not buy my Benz from anybody else . Customer service was amazing . He really had a handle on what cars were available and what we might like . Great guy shop with him now !!!! else . Customer service was amazing . He really had a handle on what cars were available and what we might like . Great guy shop with him now !!!! More
by AbayomiShaheed
Employees Worked With
Atanas Petrov
