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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

April 01, 2021

Great people with great skills. Communications is excellent and their attention to every service request and requirements are greatly appreciated. I give them A plus compare to any other dealers se More

by samhalim1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson, Carlos Draper
Apr 01, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for choosing Mercedes-Benz of Chicago. Our team appreciates your business and is delighted to hear you had a positive A+ experience working with Chuck and Carlos. We look forward to serving you again at your next scheduled service interval. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 01, 2021

We worked with Atanas and had a excellent experience. He hepld us find our good car and deal.I highly recomended Atanas.Amazing service Mercedes-Benz of Chicago.Thank you Atanas. More

by George
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Apr 01, 2021 -

Mercedes-Benz of Chicago responded

Hi George, We greatly appreciate your positive review for Atanas and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 28, 2021

Amazing customer service by Jawad! He is a great asset to your team and so knowledgeable. Quick service and overall a good value for the price. More

by koren.h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jawad Sayal
Mar 30, 2021 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found our dealership to have the most amazing level of service . We are truly grateful to have earned your business and genuine recommendations for Jawad! It is our greatest hope to work with you for many years to come! Congratulations on your purchase! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 27, 2021

The best experience ever. Atanas is the most professional and knowledgeable person in the field. So welcoming and humble, he really cares about his clients. I feel like family thank you Atanas More

by Doshagrant
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 29, 2021 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago are truly flattered to have earned your business and feel privileged to have your excellent recommendations for Atanas! Thank you for the opportunity to serve you and congratulations on your purchase! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 26, 2021

Sam did a great job to get the car i was looking for at the best possible price. We was very transparent and focused in providing an excellent service More

by carlos.prigue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Mar 30, 2021 -

Mercedes-Benz of Chicago responded

Hi Carlos, Thank you for business and the opportunity to work with you during your quest for a new vehicle! Our team at Mercedes-Benz of Chicago cares greatly about the guest experience and is happy to hear of the amazing level of service you have experienced working with Sam! It is our greatest hope to continue this amazing support throughout every interaction you have with us! Congratulations on your purchase! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 26, 2021

Justine & team were amazing! Fun to work with, knowledgeable & responsive. This is our second Mercedes Benz and there’s a reason we wanted our second car to be “in the family”. Thanks to Justine f More

by paul.a.mcdonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy the F&I guy , Justine Edmundson
Mar 30, 2021 -

Mercedes-Benz of Chicago responded

Hi Paul, This review made our day! Our team at Mercedes-Benz of Chicago is truly flattered to read your generous sediments for Justine! We are so thrilled to know you were provided with such genuine professionalism, knowledge, and absolutely the best service throughout your purchase experience for your 2nd Mercedes-Benz! Thank you for allowing us the opportunity to earn your continued business and garner such an authentic guest relationship. Congratulations on another amazing Mercedes-Benz purchase! Sincere Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 25, 2021

Justine is an exceptional warm and knowledgeable prefessional about the product. It was a pleasure to work with her through the process. She provided prompt services every time I requested. Than More

by jyin
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson
Mar 26, 2021 -

Mercedes-Benz of Chicago responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that your recent service with Justine was worthy of such high recommendations! We look forward to providing you that same great level of service with every interaction you have with us! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 25, 2021

Erick McGregor is professional, can multi-task and handled the situation. I appreciate the hard work with your service team provided. I felt safe in the waiting area, but I would have liked to see More

by Kristiewendrickx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Mar 30, 2021 -

Mercedes-Benz of Chicago responded

Hello Kristie, Wow! Our team at Mercedes-Benz of Chicago is truly flattered to read your generous sediments for Erik McGregor and the safe and result oriented experience you had working with him!! We take great pride in seeing that our guests are provided with thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Kind Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 24, 2021

Atanas was very helpful through out my visit. He was able to answer all my questions and took the time to go on some test drives with me so I could get a better feel for the different cars. More

by riley.busche
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 25, 2021 -

Mercedes-Benz of Chicago responded

Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

March 23, 2021

Great service. Erick McGregor is the best! He is polite, efficient and very knowledgeable. The service center is clean and comfortable. Everyone was wearing masks and social distancing. More

by Vincent.sergi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Mar 24, 2021 -

Mercedes-Benz of Chicago responded

Hi Vincent, Thank you for posting your 5 star review and mentioning Eric McGregor! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with him. All the best, Your Friends and Family at Mercedes-Benz of Chicago

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