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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

March 23, 2021

We found Atanas online and we scheduled appointment with him directly. We didn't go to buy a car, but after the consultation we were convinced that we want to buy a car from Atanas. The best consultant eve More

by Dritdrita agiannopulos
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 25, 2021 -

Mercedes-Benz of Chicago responded

Hi Dritdrita, Thank you for providing your stellar feedback! We are pleased to hear that Atana provided you excellent service every step of the way of your consultation. We strive to provide the world-class guests experience, therefore it's nice to hear that our team is delivering. We are happy to have earned your recommendations. We look forward to assisting you in the future. Your Friends and Family at Mercedes-Benz of Chicago

March 23, 2021

Jaime and Atanas were great. I didn’t think I was going to buy a brand new Mercedes yesterday but Jaime worked out a deal with finance that I couldn’t refuse. Atanas taught me how to work my new space ship More

by KatieMariesauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Uribe, Atanas Petrov
Mar 23, 2021 -

Mercedes-Benz of Chicago responded

Hi Katie, Thank you for allowing Atanas and Jaime the privilege to assist you during your quest for your beautiful Mercedes-Benz! Our team could not be more touched to have your genuine sediments & we are beyond grateful to consider you part of our Fletcher Jones family! Thank you for allowing us the opportunity to earn your business! With Sincere Gratitude, Your Friends and Family at Mercedes-Benz of Chicago

March 22, 2021

Enjoyed working with the team who made the process efficient and simple. Justine was great to work with and I felt like I could come back with any additional questions or concerns More

by arrickali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson
Mar 23, 2021 -

Mercedes-Benz of Chicago responded

Hello. Congratulations on your purchase and thank you for the 5 star rating! We take great pride in serving our guest well, and strive to provide all the needed information to help our guests find the perfect vehicle. It is truly wonderful to have your kind feedback regarding your efficient and seamlessly simple purchase experience with Justine! We hope you enjoy every mile in your new Mercedes-Benz! Best, Your Friends and Family at Mercedes-Benz of Chicago

March 19, 2021

Erick is the absolute A#1 best! He even helped me transfer my belongings from the loaner to my car. Above and beyond as always. A+++++ More

by jillmaremont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Mar 19, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Eric show his dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. We loved reading that you consider him to be "A#1 "best in the business! Eric and our talented team look forward to your next scheduled service visit with us! All the best, Your Friends and Family at Mercedes-Benz of Chicago

March 19, 2021

I appreciate the friendly staff and A+ customer service. I also appreciate the comfortable surroundings. So far, taking my car in for service has been a pleasant experience. More

by AY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj, Erick McGregor
Mar 19, 2021 -

Mercedes-Benz of Chicago responded

Hello, Your genuine recommendations for Eric & Carolina mean the world to us! Thank you for sharing your 5 star review! Going above and beyond is deep within our culture, and both of these true professionals are certainly a shining example of individuals who care about the experiences they deliver every single day. We wish you many happy miles ahead and truly appreciate your business! All the best, Your Friends and Family at Mercedes-Benz of Chicago

March 19, 2021

Eric was outstanding. He was very responsive and informative. He kept me abreast of everything as my vehicle was in the shop for 2wks. When it was time for pick up, the car was already prepped and r More

by smj3action
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Mar 19, 2021 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago are truly thrilled to have the opportunity to be a part in assisting you with the care and keep of your vehicle. It is wonderful to know of that this visit was by far the best yet with the great support and detailed service you received while working with Eric. We are grateful to have earned your business and recommendations! Kind Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 18, 2021

This is the sales person by far. He got the car we want and was extremely quick with the paperwork and the process. We will definitely come back for our next car More

by Mario
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 18, 2021 -

Mercedes-Benz of Chicago responded

Hello Mario, Our team was elated to read that Atanas Petrov took fantastic care of you by being knowledgeable, professional and prompt with the whole sales process! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family! Best, Your Friends and Family at Mercedes-Benz of Chicago

March 16, 2021

I purchased a 2019 CPO GLS 450 and my salesman was Sam Tomaino. Sam went over and above the norm to ensure my buying experience was exceptional. If you're looking for a Benz you can't go wrong with Sam. H More

by hoosiermp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Mar 17, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing Sam Tomaino and our team of professionals the opportunity to assist you during your quests for a new Mercedes-Benz! We loved reading about his true commitment as he worked to see that your buying experience was exceptional one, even taking a drive to personally deliver your new vehicle! Our team is truly honored to have such authentic recommendations! Congratulations! We hope you enjoy every Mile! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 12, 2021

Jawad is very attentive to my concerns, He handles any issues that arise, And always finds a resolution for the problem. He is not just concerned about moving vehicles in-and-out of the facility. What a More

by Chris
Recommend Dealer
Yes
Employees Worked With
Jawad Sayal
Mar 13, 2021 -

Mercedes-Benz of Chicago responded

Hi Chris, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience working with Jawad. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

March 11, 2021

I was sent a Purchase order with the agreed upon price. I signed and sent the PO back. Just shy of a full price offer by $281. On purpose they never counter signed and they sold the car the next day to s More

by j.phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lok Wong, Hysen Alickolli, Atanas Petrov
Mar 23, 2021 -

Mercedes-Benz of Chicago responded

Hello Jay, Our team appreciates the opportunity to work with you in your search for a new Mercedes-Benz. Our team made every effort to accommodate your inquiry. Unfortunately, the vehicle you were interested in was highly sought after and during the process, the vehicle sold. We are pleased to know you have been in contact with the General Manager and working together to find you the perfect vehicle. If we may offer any additional assistance please feel welcome to contact me directly at kim.camargo@fletcherjones.com Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador

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