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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

January 29, 2021

Great buying experience!Very attentive to details and Great buying experience! Very attentive to details and customer Explained everything about the process and all options you have when buying a new c More

by Lucianus88
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raul Valle
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Jan 29, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your awesome review and for your 5 star rating! Our team was very happy to read that Raul Valle provided you with a great customer experience, was attentive in providing all need information to ensure your purchase process was seamless! We are truly grateful for the opportunity to serve you and for your awesome recommendations! Congratulations on your new Mercedes-Benz! Enjoy every mile! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 25, 2021

Very helpful and accommodating made my experience easy. Really appreciate Atanas making sure if I needed any assistance or needed to help with my purchase to reach out. More

by Yadira.Cisneros96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
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Jan 26, 2021 -

Mercedes-Benz of Chicago responded

Hello Yadira, Thank you so much for your awesome review and 5 star rating! Our team was very pleased to read that Atanas Petrov went above & beyond to make you sure all of your purchase needs were accommodated, making your purchase experience an easy one! We are truly grateful for your business and recommendations! Congratulations on your new Mercedes-Benz! Enjoy every mile! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 20, 2021

Great experience, my service advisor Chuck Benson communicated the progress of the work throughout the process. Work was completed in a timely manner. Would highly recommend this dealership. A+ More

by ROMAN0504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
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Jan 20, 2021 -

Mercedes-Benz of Chicago responded

Hi Roman, Thank you for business and the opportunity to serve you! Our team at Mercedes-Benz of Chicago cares greatly about the guest experience and is happy to hear that Chuck Bensons ability to really listen to your needs, made your visit absolutely an A+ visit! We are truly grateful for such wonderful recommendations and look forward to welcoming you back! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 14, 2021

Atanas was great. Right to the point and easy to deal with. Highly recommend. Will hopefully be going back to Atanas for a long time. More

by jproppe93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Jan 14, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing Atanas and our Mercedes-Benz of Chicago team the privilege to assist you during your quest for your a new Mercedes-Benz! We are incredibly grateful to have earned your business and hopefully a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 14, 2021

Atanas was absolutely FANTASTIC!! Very professional, warm and patient. I would definitely recommend anyone to ask for him personally! This was my 1st luxury car purchase and he made it that more special for More

by L Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Jan 14, 2021 -

Mercedes-Benz of Chicago responded

Hi, Our team was elated to read that Atanas took fantastic care of you by being knowledgeable, professional and patient! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 14, 2021

This is the second vehicle we purchased with Lok. Customer and product knowledge is what we liked best. Bertin was great to work with also. Highly recommend these two. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lok Wong, Bertin Covarruvias
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Jan 14, 2021 -

Mercedes-Benz of Chicago responded

Hello Anthony, Our team at Mercedes-Benz of Chicago are truly flattered to read your generous feedback regarding your second vehicle purchase with Lok! He is one who is truly passionate about the Mercedes-Benz brand and a plethora of knowledge and enthusiasm when it comes providing the ultimate purchase experience! We couldn't be more pleased to have earned your loyalty and thrilled to know you are in good hands working with Lok. Congratulations! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 13, 2021

No one better !! Geoff Hults and his team of consummate professionals are the only Mercedes Benz Service Center that I would trust my Mercedes with. I am a very difficult person to keep happy. I own multip More

by Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Hults, Karolina Cabaj, Erick McGregor, Melvin Peoples, Juan Vargas, Justine Edmundson, Tony Jaramillo, Joshua Elliott, Kyle Hunter
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Jan 13, 2021 -

Mercedes-Benz of Chicago responded

Hello Nicholas, We couldn't me more pleased to have your wonderful recommendations and genuine sediments for Geoff and the talented group of service professional he leads. It is great to know of the amazing level of service you have experienced working with the team at Mercedes-Benz of Chicago and their commitment to deliver world-call service each and every visit! Thank you for allowing us the opportunity to earn your business and garner such an authentic guest relationship! Our team always looks forward to your next scheduled visits and attending to all of your Mercedes-Benz needs! With Sincere Gratitude, Your Friends and Family at Mercedes-Benz of Chicago

January 13, 2021

Service was great. Quick and easy. The coffee is great and the option for vending machines is great when sitting around waiting for your car. More

by Xdaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj
Report | Print
Jan 13, 2021 -

Mercedes-Benz of Chicago responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that our team was able to assist you in a swift and communicative manner. It is wonderful to know you enjoyed our coffee selection and look forward to providing you the same great service experience again at your next scheduled visit! Best, Your Friends and Family at Mercedes-Benz of Chicago

January 13, 2021

Karolina helped me get my new "used" car checked in and finished in the blink of an eye. I waited for about half an hour to get my key programed & got a car wash as well. Great service! More

by dareckic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
karolina, Karolina Cabaj
Report | Print
Jan 13, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Karolina show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with her! Best, Your Friends and Family at Mercedes-Benz of Chicago

January 09, 2021

The hourly rate labor is way to high. Almost afraid to bring the car in knowing leaving with a bill in the thousands. Thank You More

by rubyfong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Jan 11, 2021 -

Mercedes-Benz of Chicago responded

Hello Ruby, Thank you for your many years of loyalty and the amazing relationship we have developed working together over the years. Geoff and our fine team appreciate you business and helpful insight. Please know we will use these comments to improve upon and look forward to seeing you soon! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

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