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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,175 reviews

November 23, 2020

One of the best car purchase experiences , thanks to Tetiana. Her professionalism, knowledge, friendliness and understanding of my car needs were impecable. She Pat full attention of timeliness. Commun More

by lar312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tetiana Shkirdan
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Nov 23, 2020 -

Mercedes-Benz of Chicago responded

Hello, Our team was pleased to read that you found Tetiana & our dealership to be one of your best care buying experiences! We take great pride in serving our guests well and we are grateful to have earned your business! Thank you for complimenting Tetiana on her knowledge, impecableness , & friendly demeanor! Our team of experts look forward to welcoming you back for all of your Mercedes-Benz needs! Best Regards, Your Friends and Family at Mercedes-Benz of Chicago

November 19, 2020

Thank you so much for sending Roadside service so quickly on Monday. The serviceman was extremely helpful and polite. He was able to fix my tire More

by Fran
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Jordan
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Nov 19, 2020 -

Mercedes-Benz of Chicago responded

Hello Fran, Thank you for the opportunity to serve you! The safety of our guests is our top priority and we are happy to know you are safe and from harms way. It is a true compliment to have your genuine feedback regarding their efforts attending to your tire concern and getting your back on the road safely! Please feel welcome to contact us anytime! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

November 14, 2020

very much improved welcoming service.Erick is exceptional,I wouldn't choose any other service advisor.Car wash is working better now.Good idea to put benches inside service garage. More

by BabyGi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
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Nov 16, 2020 -

Mercedes-Benz of Chicago responded

Hi Babygi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

November 13, 2020

Atanas is very patient, knowledgeable and professional, and really helped me out through a two month circle for ordering a new CLA 250, I really appreciate it~ More

by lishuo002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
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Nov 13, 2020 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the 5 star rating and fantastic review! We are grateful to be a part of your quest for a new Mercedes! It is wonderful to read the helpful feedback regarding Atanas's helpful knowledge, patience and professional nature being a great compliment to the ordering process and your sales Experience. We can't wait to welcome you back and assist you with all of your Mercedes-Benz needs! Congratulations! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

November 09, 2020

This is my third time working with MB of Chicago. Leon, Travis, Sam, Kelly, and Justine are great people to work with, would highly recommend these guys. More

by Seguni
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Doerr and Travis Yonn, Sam Tomaino, Leon Smith, Justine Edmundson
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Nov 09, 2020 -

Mercedes-Benz of Chicago responded

Hello Seguni, The team at Mercedes-Benz of Chicago appreciates you taking the time to share your kind sediments regarding Leon, Travis, Sam, Kelly, & Justine and the many years you have worked with them. We are beyond grateful to have your continued loyalty and thrilled to know of your wonderful experience on the purchase of your 3rd Mercedes-Benz! Thank you for your genuine recommendations! We look forward to having you as part of our Fletcher Jones family for many years to come! With Much Gratitude, Your Friends and Family at Mercedes-Benz of Chicago

November 01, 2020

Thank you for keeping me updated throughout the entire process. I received daily updates and that made me feel very comfortable and up to date More

by krkruczek
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Hunter
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Nov 02, 2020 -

Mercedes-Benz of Chicago responded

Hello, It is a wonderful privilege to have your 5 star rating and recommendations regarding Kyle and his awesome level of service. Thank you for your business and the opportunity to serve you! We look forward to welcoming you back! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 31, 2020

Excelllent service on my vehicle. Lynne is terrific in helping me get my vehicle serviced properly amd quickly. Communication is great! Im enjoying the experience Staff very helpful and understanding. More

by Jmedinaeng51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
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Nov 02, 2020 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing us the opportunity to serve you! We are grateful to have earned your business and genuine recommendations for Lynne and our talented Chicago service team! Please feel welcome to contact us anytime! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

October 28, 2020

I just had 2020 Mercedes-Benz GLE 350 ! The gentleman name is Atanas Petrov. He is very nice man, very good service! Very helpful! Thank you! More

by Tony
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
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Oct 29, 2020 -

Mercedes-Benz of Chicago responded

Hi Tony, Thank you for the opportunity to earn your business and for sharing your genuine recommendations for Atanas! Congratulations on your new GLE! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

October 22, 2020

Very happy with the professionalism of Geoff and Joshua Very happy with the professionalism of Geoff and Joshua Elliot when I had car serviced. The repairs were done quickly and Josh went out of his way to More

by Dbuff55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Elliott
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Oct 22, 2020 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the opportunity to serve you! We are appreciate you complimenting Geoff and Joshua on their level of service. The team is grateful to have earned your business and recommendations. We look forward to welcoming you back. All the Best, Your Friends and Family at Mercedes-Benz of Chicago

October 19, 2020

Very well managed, professional business. Quick response to any questions. Having a dedicated team for the Sprinter vans is great. Looking forward to working with them on future projects. More

by kfarber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Salcedo
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Oct 19, 2020 -

Mercedes-Benz of Chicago responded

Hello, Our team was pleased to read that you found our dealership to be the most professional! Guest satisfaction is very important to us and so is your feedback. It is wonderful to know of the dedication, and attention Walter provided you during the purchase of you new Sprinter! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! All The Best, Your Friends and Family at Mercedes-Benz of Chicago

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