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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
October 13, 2020
1st rate service. Atanas provided an excellent customer experience for my wife and I. He moved effortlessly through the process providing detailed information throughout. Atanas is our guy in Chicago! experience for my wife and I. He moved effortlessly through the process providing detailed information throughout. Atanas is our guy in Chicago! More
by mikej440
Employees Worked With
Atanas Petrov
September 26, 2020
Everyone at the reception desk is very friendly and courteous. Sales person Paul Price is very unique. He has a lot patience and always treat you like family. courteous. Sales person Paul Price is very unique. He has a lot patience and always treat you like family. More
by mexpan18
Employees Worked With
Roy Woodstrom, Paul Price
September 22, 2020
Sam was great - my purchase experience was fair and quick - would highly recommend - I was only there for 2 hours and left w a new pre owned car for my self I am very happy - Thank you Sam - would highly recommend - I was only there for 2 hours and left w a new pre owned car for my self I am very happy - Thank you Sam More
by Mormando
Employees Worked With
Sam Tomaino
September 21, 2020
Had an exceptional experience purchasing my first mercedes benz! Already looking forward to my next purchase. Thank you to everyone for making the day special. mercedes benz! Already looking forward to my next purchase. Thank you to everyone for making the day special. More
by Joyjoy123
Employees Worked With
Lok Wong, Bertin Covarruvias
September 20, 2020
It was an exceptional experience working with wonderful team at Mercedes Benz of Chicago. Valerie Ollar is customer centric, passionate about her work, and is sincere in responding to customer requests. team at Mercedes Benz of Chicago. Valerie Ollar is customer centric, passionate about her work, and is sincere in responding to customer requests. More
by Ash Agarwal
Employees Worked With
Valerie Ollar, Bryan Ward
September 11, 2020
Atanas was great to engage and work with. Understanding that these times are challenging, I felt comfortable in the safety measures that were taken as well and appreciated that respect. I came in looking f that these times are challenging, I felt comfortable in the safety measures that were taken as well and appreciated that respect. I came in looking for different options and Atanas was able to help tremendously. I appreciate his time and dedication to my objectives. Thank you! More
by richthriller
Employees Worked With
Atanas Petrov
September 08, 2020
One of the best experiences I’ve ever had at a dealer. Profession and courteous. Smooth, easy purchase. Atanas was amazing, friendly and went above and beyond to help me find the perfect SUV! Profession and courteous. Smooth, easy purchase. Atanas was amazing, friendly and went above and beyond to help me find the perfect SUV! More
by j.rodz928
Employees Worked With
Atanas Petrov
September 05, 2020
Paul Price is the best! Leon was super nice too. Very helpful, this is the 3rd car I've purchased from them and I keep going back! Great customer service all the way around. helpful, this is the 3rd car I've purchased from them and I keep going back! Great customer service all the way around. More
by Fcancer
Employees Worked With
Paul Price, Leon Smith
September 03, 2020
From beginning to end, Tetiana Shkirdan was very professional and responsive. She made my first experience with MB Chicago one I will never forget. To put the icing on the cake, Finance Manager Ve professional and responsive. She made my first experience with MB Chicago one I will never forget. To put the icing on the cake, Finance Manager Venita helped seal the deal. Tetiana made sure that I was comfortable with all the features of the MB and made sure that she thoroughly explained them and any extra questions I inquired. They both seemed more excited than me. Thank you Tetiana and Venita for everything. Stellar customer service!! More
by marat1104
Employees Worked With
Tetiana Shkirdan
