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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
September 02, 2020
Will be back every time I need a car! Raul was great - very helpful and knowledgable. Financing was not a long drawn out procedure.No issues! very helpful and knowledgable. Financing was not a long drawn out procedure.No issues! More
by Maura1171
Employees Worked With
Roy Woodstrom, Raul Valle
August 29, 2020
For starters, I must say “ Highly Professional” each and everyone of your staff members. Thank you for everything MB Chicago, especially to my salesman, Dennis Smith everyone of your staff members. Thank you for everything MB Chicago, especially to my salesman, Dennis Smith More
by Tracydanzy
Employees Worked With
Dennis Smith
August 27, 2020
Atanas Petrov was incredibly helpful throughout the buying process. Knowing that it was a huge upgrade for me, he was extremely patient in demonstrating every aspect of the car. Very satisfied with my buying process. Knowing that it was a huge upgrade for me, he was extremely patient in demonstrating every aspect of the car. Very satisfied with my new GLB and the welcome to the Benz family. Looking forward to my next upgrade with another MB in a few years! More
by spencer.mule
Employees Worked With
Atanas Petrov
August 21, 2020
Atanas was very helpful and organized. He followed up with us and was quick to respond. His knowledge of the Mercedes fleet is outstanding and he helped us get our new GLE setup to our preferences. A v with us and was quick to respond. His knowledge of the Mercedes fleet is outstanding and he helped us get our new GLE setup to our preferences. A very seamless experience. More
by Nick.potter
Employees Worked With
Atanas Petrov
August 20, 2020
He was very helpful and explained every detail of the car.My husband and I loved his customer service ,, We will definitely be back to purchase car.My husband and I loved his customer service ,, We will definitely be back to purchase More
by rclosure
Employees Worked With
Atanas Petrov
August 19, 2020
Erick is amazing! He is always professional, friendly and goes the extra mile. Great experience. I have been taking my car here for the past ten years and have never been disappointed. I always ask for Ez goes the extra mile. Great experience. I have been taking my car here for the past ten years and have never been disappointed. I always ask for Ezequiel the technician for he is competent and efficient. Thanks Erick! More
by Isaias
Employees Worked With
Ezequiel Vasquez, Erick McGregor
August 18, 2020
I had previously purchased a vehicle from another Mercedes dealership and had an awful experience. Atanas went the extra mile and ensured I got the vehicle and features I wanted with excellent cust Mercedes dealership and had an awful experience. Atanas went the extra mile and ensured I got the vehicle and features I wanted with excellent customer service. I highly recommend the dealership and Atanas as a salesman. Thank you for the great service and respect. More
by albertaj
Employees Worked With
Lok Wong, Atanas Petrov
August 13, 2020
Lynn is Always Pleasant No issues. Great Service. Lynn is always pleasant, service is done in a reasonable amount of time and price is fair so no issues with me. No issues. Great Service. Lynn is always pleasant, service is done in a reasonable amount of time and price is fair so no issues with me. More
by jchandler
Employees Worked With
Lynn Olsen
August 09, 2020
Sam is the best! He’s very kind and patient and helpful. This is not my first time purchasing from him and each time is only a better experience! This is not my first time purchasing from him and each time is only a better experience! More
by amelaslinic
Employees Worked With
Sam Tomaino
August 07, 2020
Valerie my sales rep made this deal so easy I believe I was out of there in less 2 1/2hrs. This is my 4th vehicle from Fletcher Jones. Always good people to do business with. was out of there in less 2 1/2hrs. This is my 4th vehicle from Fletcher Jones. Always good people to do business with. More
by VHolmes
Employees Worked With
Roy Woodstrom, Valerie Ollar, Joshua Elliott
