Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,175 reviews
August 07, 2020
Juan got the work done right the first time. He also got me in and out of the service department without delay. The car was ready on time and spotless at pickup. Thanks! me in and out of the service department without delay. The car was ready on time and spotless at pickup. Thanks! More
by Jkginfiniti2013
Employees Worked With
Juan Vargas
August 06, 2020
Overall great service experience although very expensive Josh was FANTASTIC! Great attitude, practical and made the process easy, which I appreciated a great deal. I continue to be surprised by the cost of Josh was FANTASTIC! Great attitude, practical and made the process easy, which I appreciated a great deal. I continue to be surprised by the cost of upkeep and repair on my Mercedes more generally though. More
by mkilkenney
Employees Worked With
Joshua Elliott
August 04, 2020
Excellent Customer Service Always! I live 3 miles from another Mercedes Dealer but I drive 20 miles to Mercedes Benz of Chicago to do all my service. Besides the fact they have a beauti I live 3 miles from another Mercedes Dealer but I drive 20 miles to Mercedes Benz of Chicago to do all my service. Besides the fact they have a beautiful facility, they are accommodating, trustworthy and honest. The Best place to buy and service your car! More
by mgeorges
Employees Worked With
Joshua Elliott
August 02, 2020
Great service! Great service, prompt, fair pricing, friendly. Everything worked out as planned and it was a little less expensive than quoted. Win - win!! Loved the Great service, prompt, fair pricing, friendly. Everything worked out as planned and it was a little less expensive than quoted. Win - win!! Loved the Uber credit to get home. More
by Chuck G
Employees Worked With
Jacob Avila
July 31, 2020
Disappointing experience Unprofessional and unethical behavior expressed by preowned cars manager Hysen Alickolli. Dissmisive and missleading attitude! Overall Very disappoi Unprofessional and unethical behavior expressed by preowned cars manager Hysen Alickolli. Dissmisive and missleading attitude! Overall Very disappointing experience! We purchased a car with cracked front windshield, which was discovered by us while we were still in process of purchasing the viehicle. Please, notice : we have purchased certified preowned 2020 car! Used car sales manager rudly informed us that they will "patch up the windshield in a week"!!! Rigth now I am driving a damaged car, compromising my kids and my own safety! More
by natalia8650
Employees Worked With
Hysen Alickolli
July 31, 2020
good overall experience I called late in the day and they were able to get me in that day and have the vehicle ready the next day. Thanks I called late in the day and they were able to get me in that day and have the vehicle ready the next day. Thanks More
by tcoonan
Employees Worked With
Chuck Benson
July 29, 2020
Top Notch The service team lead by Geoff Hult was exceptional as per usual. They always go the extra mile and double check everything to ensure the work is don The service team lead by Geoff Hult was exceptional as per usual. They always go the extra mile and double check everything to ensure the work is done right the first time. More
by jcarroll
Employees Worked With
Geoff Hult
July 29, 2020
Great Experience! I have been a Mercedes customer for many year and always worked with FJ of Chicago. It always had been a great experience working with the staff. Th I have been a Mercedes customer for many year and always worked with FJ of Chicago. It always had been a great experience working with the staff. They are very responsive and always take care of everything with any issues. More
by BB
Employees Worked With
Patrick Law, Raul Valle, Joshua Elliott
July 28, 2020
We have nothing but great words for Atanas. He has been extremely helpful and has worked openly with us to get an optimal deal. We would highly recommend Atanas! extremely helpful and has worked openly with us to get an optimal deal. We would highly recommend Atanas! More
by yixin.ethan.xie
Employees Worked With
Atanas Petrov
