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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
May 19, 2020
Excellent ! Atanas was awesome, he did what he needed to do to get me into my new sprinter. Absolutely a stress free experience, i highly recommend Atanas and thi Atanas was awesome, he did what he needed to do to get me into my new sprinter. Absolutely a stress free experience, i highly recommend Atanas and this beautiful facility ! More
by Deanmccarron
Employees Worked With
Atanas Petrov
May 16, 2020
Atanas is a very professional friendly knowledgeable and responsible person. Answered all our questions, and went in details through all the car functionality and did comparisons with other cars . He helped responsible person. Answered all our questions, and went in details through all the car functionality and did comparisons with other cars . He helped us make the right decision. He is the right person! More
by Abbas Al-Saraf
Employees Worked With
Atanas Petrov
May 16, 2020
Excellent Experience Atanas provided my family and I with excellent service in choosing the right car. He was very patient, professional, and cordial. He exemplifies the t Atanas provided my family and I with excellent service in choosing the right car. He was very patient, professional, and cordial. He exemplifies the type of customer service we look for and we will make sure to specifically recommend Atanas to our family and friends. More
by AmmarA
Employees Worked With
Atanas Petrov
May 15, 2020
Got Me In and Out Quickly Jesus and his team did a great job. There was virtually no waiting time and my loaner car was ready right away. They made it very easy for me to get Jesus and his team did a great job. There was virtually no waiting time and my loaner car was ready right away. They made it very easy for me to get service. More
by johnagoldstein
Employees Worked With
Jesus Roman
May 13, 2020
Atanas was very helpful in helping me locate a car that nearly fit my desired option list. He was also willing but not pushy to try to increase my trade value. While the time is not right yet for me to tra nearly fit my desired option list. He was also willing but not pushy to try to increase my trade value. While the time is not right yet for me to trade I will come back to Atanas! More
by jdwright83
Employees Worked With
Atanas Petrov
May 13, 2020
Service was timely, professional and well received. I am never disappointed as I have been a customer for over 10 years. PS I do miss the nail tech never disappointed as I have been a customer for over 10 years. PS I do miss the nail tech More
by vettegirl4evva
Employees Worked With
Juan Vargas
May 10, 2020
I worked with Atanas on a virtual basis because of COVID and I was out of state. He is the most attentive and professional automobile consultant I’ve ever worked with. The entire experience was enjoyable and I was out of state. He is the most attentive and professional automobile consultant I’ve ever worked with. The entire experience was enjoyable and extremely prompt. Great vehicle and memorable event. More
by Kdudka71
Employees Worked With
Atanas Petrov
May 09, 2020
Atanas was wonderful during my sales experience. He was very knowledgeable about the newest features of the car that really opened my eyes to everything the new car could do. He was great very knowledgeable about the newest features of the car that really opened my eyes to everything the new car could do. He was great More
by genobenzo
Employees Worked With
Atanas Petrov
April 30, 2020
My experience with the service department was completely different that that with the sales! Service personnel were courteous and professional. My car was picked up and delivered back to me on time. Thank different that that with the sales! Service personnel were courteous and professional. My car was picked up and delivered back to me on time. Thank you Lynne! More
by nhatoum
Employees Worked With
Lynne Olson
April 29, 2020
Great team in service in a very challenging time! Quality, time, efficiency aiming customer satisfaction. Congrats to the Mercedes-Benz Service Team of Chicago! Thank you Quality, time, efficiency aiming customer satisfaction. Congrats to the Mercedes-Benz Service Team of Chicago! Thank you More
by Graziella
Employees Worked With
Tony Jaramillo
