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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
May 10, 2023
I worked directly with Andrea Ramirez. She was great at communicating with me based on my preference of text, email, or phone. She was very thorough explaining the process and we had a won She was great at communicating with me based on my preference of text, email, or phone. She was very thorough explaining the process and we had a wonderful car buying experience. I highly recommend both A drea and the dealership. More
by jennklein13
Employees Worked With
Andrea Ramirez
May 05, 2023
Apointment was booked on line. Marcus was professional, courteous, and knowledgeable. Process was smooth! I recommend this dealership Marcus was professional, courteous, and knowledgeable. Process was smooth! I recommend this dealership More
by chitownkae
Employees Worked With
Verita, Marcus Jones
May 03, 2023
This was my first luxury car purchase and it was a pleasurable one. Not intimidating nor frustrating. Raul was very knowledgable about the type of car I was seeking to buy. He answered all my questio pleasurable one. Not intimidating nor frustrating. Raul was very knowledgable about the type of car I was seeking to buy. He answered all my questions regarding the car and listened to me about my concerns of securing the car since it was a special order. He assured me he would do everything he could to secure the car I wanted and he got me my car. I think he is an invaluable asset to Mercedes Benz. He is not arrogant or pushy just a genuine person. I back to the dealership for a tutorial on my car specs and operation and he was great as well as patient. When I left the dealership I was positive I could drive my car with confidence, He told me if I needed more assistance I could call him and come back for further assistance if I neede it. You can't beat that. Thank you Mercedes Benz of Chicago for having Raul on staff. Five stars is not enough he deserves a hundred or more, If you are looking to buy,lease trade in , you must see Raul. I highly reccommend him and the dealership . Great Job Guys More
by ivybirdie
Employees Worked With
Raul Valle, Atanas Petrov
May 01, 2023
Omg…. first of all i loved her customer service me ans my 2 daughters came in the Mercedes store and when i sau she took care of us! Yes she did. Most defin first of all i loved her customer service me ans my 2 daughters came in the Mercedes store and when i sau she took care of us! Yes she did. Most definitely she is highly recommended More
by Laflorencec5
Employees Worked With
Joanna Davila
