Mercedes-Benz of Chicago

I was pleasantly surprised with my experience with Mercedes Benz. They had the exact vehicle I was looking for and my salesman, Frank Bertone made my experience effortless and seamless. He was very p Mercedes Benz. They had the exact vehicle I was looking for and my salesman, Frank Bertone made my experience effortless and seamless. He was very professional and very respectful of my time. I am a business owner so time is extremely important to me. I felt really good about buying a car from Frank because he was upfront with me and it was very obvious that he knew a lot about cars and the business. He made everything quick and to the point and made sure I knew everything I needed to know about my vehicle. I told Frank that he will be my go to guy whenever I need another car. Very impressed! More

This is the second car that we have purchased from Fletcher Jones Benz and the experiences could not have been better. Chris and Alex both worked diligently to get us the car and deal we wanted. The Fletcher Jones Benz and the experiences could not have been better. Chris and Alex both worked diligently to get us the car and deal we wanted. They went above and beyond. Thanks guys! More

Mike Kendal went above and beyond our needs to meet the sale. He was very proactive and determined to get us the car we wanted by going to his manager and trying to get the price we could afford. Very genu sale. He was very proactive and determined to get us the car we wanted by going to his manager and trying to get the price we could afford. Very genuine salesman, rather than other salesman we've encountered that were pushy and forceful. Very knowledgeable with the car we purchased, C300, and even helped us pick out the options! More

Michael was great in helping us get into a new C300. Outstanding customer service and going to bat for the customer in getting us good deal. Highly recommend. - Vincent Outstanding customer service and going to bat for the customer in getting us good deal. Highly recommend. - Vincent More

I came here on a Saturday and I was blown away. The salesperson I was working with was a little over zealous in telling me that the car I wanted to purchase was available. He knew I was coming from ov salesperson I was working with was a little over zealous in telling me that the car I wanted to purchase was available. He knew I was coming from over 30 miles away to PURCHASE. When I arrived to the dealership I was greeted by the receptionist and she told me Dustin would be right with me. After waiting about 10 minutes this older lady who said she was the manager told me that Dustin would be with me soon. After waiting another 25 minutes and watching the "manager" apply lipstick at the desk at least 2 times, Dustin finally came down. He told me that the vehicle I wanted was SOLD! Couldn't he have told me this before I drove over 30 miles that the car was sold? Next, he tried to sell me a car I had absolute not interest in. He kept asking if I would please look at another ML and drive it. He said that he had to make a sale today and kept asking if I would look at something else. I was insulted. I did not know begging was a sales technique at Mercedes-Benz. Then when I said I had to go, the older lady came back and said that I needed to drive this other car before I left. She asked me question after question after I told her I had to leave and I was really upset with the whole experience. She was very pushy as well. I expected A LOT MORE professionalism from a Mercedes store, but sadly I was wrong. I will never return. More

This dealership earned a 5 in all categories, and the sales professional Frank Bertone as well. Impeccable service, responsiveness, attention to detail, and professionalism. The service advisor Vilma was sales professional Frank Bertone as well. Impeccable service, responsiveness, attention to detail, and professionalism. The service advisor Vilma was wonderful and parts dept took time to look up my order and prevent a mistake on a part being re-ordered. I almost purchased from another dealer and this dealer earned my business, plus offering a better price! Normally stingy with ratings, MB Chicago is deserving of my high praise. More

What I have come to affectionately call the “three headed monster” of Paul Price, Christopher Bard and Dave Gonzalez came through once again. I cannot say enough about the way they handled their clientele. monster” of Paul Price, Christopher Bard and Dave Gonzalez came through once again. I cannot say enough about the way they handled their clientele. I came in looking for a 2013 C63 AMG and not only did they have exactly what I was looking for and made sure all the T’s were crossed and I’s dotted, but the personal touch was unbelievable. The fact that I bought a car from them over 8 months ago and yet I walked in to the dealership and Paul Price remember not just me, but my wife and children by name was astonishing. He is what I would consider to be the consummate professional. The efficiency that Christopher Bard showed while evaluating my trade in and making sure everything was in line and ready to go when it came to sign the paperwork was fantastic. How many of us could say that they were in and out in less than an hour when closing on an automobile? And of course the fearless leader that is Dave Gonzalez made sure no stone was left unturned. I was very impressed the first time I dealt with this team last year, but anyone can impress once. But after seeing this a second time, I am now convinced that this is standard operating procedure for Mercedes Benz of Chicago. Needless to say I will not be buying a car from anyone else. Thank you again to the team for making this car buying experience an exceptional one. Sincerely, James Carroll More

Austin Real was arrogant from th 1st phone call and it got worse. The amount they offered for my trade was ridiculous. They didn't even call me back after I made an offer. Got $3000 more on trade for CPO got worse. The amount they offered for my trade was ridiculous. They didn't even call me back after I made an offer. Got $3000 more on trade for CPO car at MB dealer in Wis. They will gouge your eyeballs out! More

Upon my first visit to Mercedes-Benz of Chicago I had a feeling of stepping into a very friendly environment. Everyone was very curtious and professional. I must say I haven't been offered water or coffe feeling of stepping into a very friendly environment. Everyone was very curtious and professional. I must say I haven't been offered water or coffee more at any other place I've visited. The sales person that was assigned to me, Anthony Whitlock, seemed like a friend right from the beginning. He listened to what I was looking for and found it for the price I was able to afford. He explained every aspect of the car to me. Took me for a test ride ... I must admit after the test ride I didn't want to leave the car ... it handled so beautifuly ((E350). I ultimately bought that car and Anthony was kind enough to pair my phone with the car's bluetooth device. And said that if I have any questions to call him any time. Usually once a sale is done ... so are you! Hopefully my good experience will continue with the dealership ... it's been only a week since I bought my car! More

My sales representative Mr. Paul Price turned what could have been an anxious and frustrating experience into an enjoyable and worthwhile one. Mr. Price was professional as well as personable while demonst have been an anxious and frustrating experience into an enjoyable and worthwhile one. Mr. Price was professional as well as personable while demonstrating his expertise in both the auto I was considering and the pricing and process. He showed patience and answered all my questions no matter how trivial and accompanied me through each step. I left the dealership a satisfied customer who will return to do business with Paul Price again and again. I have driven a MB since 2001 and I look forward to future transactions with Mr. Price. His customer service goes above and beyond the call with the extra step of coming to my house to synchronize my garage opener. This is a demonstration of commitment to the client that is rarely found in today's world. Thanks again Paul. More