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Mercedes-Benz of Chicago
Chicago, IL
1,176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,176 Reviews of Mercedes-Benz of Chicago
September 04, 2012
Kim went out of his way to make sure the car buying experience was as stress free as possible. Even after slight hiccup at delivery, Kim came through in the end to make sure everything worked out to my experience was as stress free as possible. Even after slight hiccup at delivery, Kim came through in the end to make sure everything worked out to my satisfaction. More
by Ashurb
Employees Worked With
Kim Norah
August 01, 2012
EVERYONE I WORKED WITH WAS VERY PROFESSIONAL, CURTEOUS AND WILLING TO HELP IN ANY WAY POSSIBLE. MR. SMALZER WENT OUT OF HIS WAY TO ACCOMMODATE MY BUSY SCHEDULE AND WAS EXCEEDINGLY PATIENT. HE'S A GREAT AND WILLING TO HELP IN ANY WAY POSSIBLE. MR. SMALZER WENT OUT OF HIS WAY TO ACCOMMODATE MY BUSY SCHEDULE AND WAS EXCEEDINGLY PATIENT. HE'S A GREAT SALESMAN WITHOUT OVERSTEPPING BOUNDARIES. I RESPECT HIM FOR HIS WORK ETHIC AND FEEL I CAN RELY ON HIM AS WELL AS NATALIE AND TRAVIS IF I SHOULD NEED ANY HELP WITH MY BEAUTIFUL, NEW MB. I WOULD RECOMMEND YOUR DEALERSHIP TO MY FRIENDS AND SUGGEST THAT THEY ASK FOR MR. SMALZER TO HELP IN THEIR PURCHASE. RESPECTFULLY, MARIA SLOBODIAN, MD More
by MARUSIA
Employees Worked With
JOE SMALZER, NATALIE AND TRAVIS
July 23, 2012
I contacted Mercedes-Benz of Chicago after researching a car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, I knew that I would buy all my cars from MB of Chicago and Ryan. I enjoyed working with Ryan on this deal! More
by amadugu
Employees Worked With
Ryan Kelly
June 04, 2012
As the CEO of a large company, I have limited time and need fast, reliable, professional customer service-I experienced this and more with Anthony Scalla and his team. He wrote back to emails in the late need fast, reliable, professional customer service-I experienced this and more with Anthony Scalla and his team. He wrote back to emails in the late evenings and weekend, gave me his cell phone number and worked with my assistant to take care of the logistics and free up my time. Anthony was very knowledgeable on the vehicles themselves and made the entire transaction easy and seamless. Would highly recommend and look forward to working with Anthony on my next purchase. More
by PeterMc
Employees Worked With
Anthony Scalla
May 26, 2012
Avoid this place. This is my 2nd Mercedes, I had an apt with the manager Anthony Scala, to test drive 2 cars. It took 45 mins to test drive a C-class then when I asked to test drive the E-class the sales with the manager Anthony Scala, to test drive 2 cars. It took 45 mins to test drive a C-class then when I asked to test drive the E-class the sales person and the manager agreed, it would be best to come back to test drive the 2nd car "they were closing". Maybe since i'm a woman they didn't think I would go somewhere else. It was 7:45 they close at 8. I went out to westmont and test-drive both cars that same night. They stayed open late and I took home a new E-Class. Chicago Mercedes has the worst customer service. More
by Hottie72
Employees Worked With
Anthony Scala
May 06, 2012
i recommend you NOT WASTE TIME at MB Chicago. I went in this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see anothe this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see another car as well. I told him exactly what part cash and what part trade in i expected. Exactly. He told me for sure the numbers would work when i came back. I saw the Cadillac and then made the trip back for the E550. Of course i found out "there was a difference of opinion" on the value of my car. What a waste of time. Why couldn't he have gone to ask Dad how much my car was worth when i was there the first time? What a farce and i fell for it. No respect for my time!! More
by autoshopper550
Employees Worked With
a bunch of different internet sales callers and George Limbers
April 30, 2012
I contacted Fletcher Jones Chicago about a used car I found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answe found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answer my questions that way instead of just replying and asking me to call him for any further help. We did all our goings back and forth by email and only talked on the phone when I was sure I was satisfied and ready to go and have a look. My experience with the dealership could not have been any better from initial contact through finally signing on the dotted line! I drove from TN to look at the car and drive it before I made the purchase. The car was exactly as described. The sales team, Ryan, Mo and Jimmy were outstanding in their help. I had a truly wonderful experience with Fletcher Jones and would recommend them to anyone that ask. More
by denefoxhunter
Employees Worked With
Ryan Kelly, Moe and Jimmy
March 27, 2012
We purchased a new Mercedes Benz over the weekend from Fletcher Jones in Chicago. Although there is a Mercedes Benz dealer in Naperville (where we live), we had such a positive experience on our last pur Fletcher Jones in Chicago. Although there is a Mercedes Benz dealer in Naperville (where we live), we had such a positive experience on our last purchase from Fletcher Jones that we didn't hesitate to go back for a second vehicle. We called ahead and made an appointment to see a particular vehicle. We worked with both Anthony Scala and Tony Canino. Tony had the car we were interested in detailed and parked out front for us to see when we arrived. The multi-story dealership is quite impressive. From the minute we arrived, we were treated exceptionally well and the Fletcher Jones team did everything possible to make us comfortable. We took the car for a fairly lengthy test drive. Tony was very knowledgeable of the vehicle and helped us understand the various buttons and settings. We were extremely pleased with the car and decided to purchase it. They offered us a very fair value for our trade in, a great deal on the new vehicle, and we were signing paperwork shortly thereafter. Everyone at Fletcher Jones is top notch – from the folks in sales, to the porters that prep the cars, to Moe in finance, and last (but not least) Natalie – who taught me everything that I could possibly need to know about my new car. More
by sgoolik
Employees Worked With
Anthony Scala / Tony Canino
January 20, 2012
They screwed me! I have had nothing but regrets since working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail orient working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail oriented sales career for 25 yrs that requires financial negotiations as my primary responsibility & can't believe they treat their customers as they treated me. They knew I was in a rush & shame on me for trusting them. They do at times appear courteous until the contract is signed & your check is cashed, then it is followed by unreturned phone calls, lost emails & unfortunate for me, lost documentation. The only reason I purchased this car was because they offered to extend the original factory warranty by an additional 2 yrs & 100,000 miles if I purchased that day. I was told I was receiving all the documentation being signed at the closing table only to find the extended warrantee documents included in my deal to no avail. I have been trying to get that & other information from them for 3 months; time I would have otherwise spent in a much less than this aggravating way. I highly recommend not working with Mercedes Benz of Chicago but specifically finance manager Jim Licardie, sales managers Brent Sullivan & Joe Smalzer, sales consultant Jerry Melissaratos. They are very good at playing dumb, but worse is that they treat you as if you are dumb as well! Be forewarned! More
by Joanne McGinnis
Employees Worked With
Jerry Melissaratos, Jim Licardie, Brent Sullivan, Joe Smalzer
October 21, 2011
My complain is the service that I got from sale staff. During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be take During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be taken care and they were never done. Thank you.... More
by januszh
Employees Worked With
Richard Class -Sandra Salgado
