Mercedes-Benz of Chicago

Sales, sales support and finance were sensitive to my aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization asso aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization associated with a luxury brand. I would definitely return for my next vehicle and would recommend the dealership in a heartbeat. More

My experience with salesperson Ms. Juarez was very pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my a pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my automobile! I was so satisfied with her service that I recommended her to a friend who had expressed a desire to purchase a Mercedes-Benz. Your dealership is well served by salespersons such as Ms. Juarez. More

I knew I wanted a new 2010 Mercedes GLK. When i went into Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase a new car from them. He and the dealership not only met them, but exceeded my requests. I was in a new car within 3 hours! It was the most satisfying new car purchase I have ever had. Service after the sale has been absolutely a wonderful experience. I have only had an oil change and installation of mudflaps, and the occasional complimentary car wash. Each time, I just showed up, no appointment, was offered a Mercedes loaner car, at no charge, or waited for a very short time in their comfortable lounge. BTW, the car washes are impeccable! I love getting them there, as I get to watch the other Mercedes models of all years and flavors roll through the service bay. If you are a car person, you'd understand this. More

This agency is tops, for friendliness, service, and overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone f overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone from the agency was always ready and willing to help answer my question(s). This is a classy, first rate agency! And... JonZimmerman is a top, responsive agent. More

This used car purchase was organized completely over the internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and gettin internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and getting me in and out of the dealership without wasting any more of my time than necessary. For me, it was a very professional experience. I didn't necessarily like the attitude of the person that finished my financing and paperwork, (but that was only 5 minutes of my 90 minute visit.) More

I recently leased three new Mercedes-Benz passenger cars from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding in from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding individual I worked with was the Finance Director, Moe Ghanimah. Mr. Ghanimah had a thorough knowledge and command of the financing/leasing process. His professionalism and charismatic approach to our needs was the deciding factor in my decision to do business with Fletcher Jones rather than another Mercedes-Benz dealer. I will be contacting Mr. Ghanimah in 2011 to handle a fourth new vehicle. More

The dealer, Mike Sasso, was great! Very nice, competent and friendly. I was disappointed by financial people who tried to sell as many additional items as they could very quickly, without time to make righ and friendly. I was disappointed by financial people who tried to sell as many additional items as they could very quickly, without time to make right decisions after two hours in the dealership. I regret purchasing some additional insurances (not needed). I had a better experience in a different Mercedes Dealer shop in the suburbs the week after, when I bought another Mercedes car. However, I am grateful I met Mike Sasso who I would recommend on a personal level. More

It was a very pleasant experience! We traveled 35 miles and chose Mercedes-Benz of Chicago over our neighborhood MB dealer because Mercedes-Benz of Chicago had the right color and options combination along and chose Mercedes-Benz of Chicago over our neighborhood MB dealer because Mercedes-Benz of Chicago had the right color and options combination along with the right price. We visited our neighborhood MB dealers many times, and every time, the vehicle we wanted was always 3 days and $1400 transportation fees away!! When we went to Mercedes-Benz of Chicago, we drove home with our beautiful new truck in less than 3 hours. Their finance department did a great job on getting us the loan with the terms that we really wanted, no games, no fooling around. Their sales people were friendly and very knowledgeable about the models they’re selling. As long as they keep people like Moe G and Micky Sasso on their team, our next vehicle will be from Mercedes-Benz of Chicago for sure. More

Coming from a career of service myself, I am very sensitive to the quality of service that I receive at other establishments. While I usually detect deficiencies at most if not all places that I am sensitive to the quality of service that I receive at other establishments. While I usually detect deficiencies at most if not all places that I am at, at Mercedes Benz on Chicago, I detected anything but! Much to my surprise, their attention to detail was quite impressive, making the client feel important and valued from the moment I arrived until I left. As soon as I pull into their service department (which by the way was immaculate), someone is always there to greet me and make sure that my needs are meet. They communicate well, phoning me with updates and expected time of completion of service on my car. When I have gone in to consider buying a car (which we often do- they are the best cars!), again, they make me feel like I am in great hands, because I am. I was reminded how much I like dealing with this dealership when I owned a different car, and I hated dealing with both their service and their sales department. I realized how spoiled I had become, and traded the car in for a Mercedes. I told my sales person at Mercedes-Benz of Chicago that I use, Jim Jordan, that I felt I had come home again. Try this place out--you won't be sorry! More

First off let me begin by telling you that going into a Mercedes Benz dealer in work out clothes and having the intention of buying a vehicle unannounced was to my complete shock with it being the best car Mercedes Benz dealer in work out clothes and having the intention of buying a vehicle unannounced was to my complete shock with it being the best car buying experience to date for me, I have had over 20 vehicles in the last 5 or more years and they all ranged from 30k to 100k+. I was greeted by a young lady who promptly walked me to a gentleman who was my salesman named Tony Canino and before leaving me with Mr.Canino she offered and brought me back a coffee and some fresh baked cookies, that was a nice touch but after all was said and done the treatment I received only surpassed that! Mr.Canino and the pre-driven manager John Willis not only found me the perfect vehicle they had such a persona about them that it felt like I wasn't dealing with your A typical salesmen they made me feel like I was talking to friends. I am a big stickler for customer service and the whole process was FIRST CLASS and I will be planning on go to them from now on!!! Second note, every time that I had to get a hold of Mr.Canino and or Mr. Willis they were there to even get me in and out for the complimentary carwash's with ease great service, great building, and great vehicles what more can you ask for! Thanks MB of Chicago, Anthony P More