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Mercedes-Benz of Chicago
Chicago, IL
1,230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,230 Reviews of Mercedes-Benz of Chicago
October 04, 2012
We visited Fletcher-Jones on a number of occassions and always found the staff friendly and welcoming. We worked specifically with Mike Kendall on two visits to puchase an E350 and have nothing but positiv always found the staff friendly and welcoming. We worked specifically with Mike Kendall on two visits to puchase an E350 and have nothing but positive things to say. He was always professional and worked with us to find the car we wanted. On the finance side, we thought Moe was great. He was thorough, knowledgeable and helped work out a fair deal for us. Overall, a great experience. We would definitely go back. More
by smwill
Employees Worked With
Michael Kendall, Christopher, Moe
September 20, 2012
Mr. Smalzar went out of his way to find the vehicle with the options we were looking for at our price point. He really did an excellent job and I would not hesitate to buy another vehicle from him again. H the options we were looking for at our price point. He really did an excellent job and I would not hesitate to buy another vehicle from him again. His customer service skills are outstanding! More
by jonjillb
Employees Worked With
Joe Smalzar
September 17, 2012
I loved working with Michael Thorton. He was gracious, informative, and attentive. The car buying experience was the best I've ever had. Thank you, Michael. informative, and attentive. The car buying experience was the best I've ever had. Thank you, Michael. More
by JBPEPPLE
Employees Worked With
Michael Thorton
September 06, 2012
I came into the Mercedes Benz of Chicago to lease a c300 4matic. Austin was the salesperson helping me. He was great, extremely helpful and very friendly. Austin helped to find me an amazing deal and made s 4matic. Austin was the salesperson helping me. He was great, extremely helpful and very friendly. Austin helped to find me an amazing deal and made sure it was exactly what i wanted. Moe G. got all my financing approved and was very fast and knowledgable in every financing option compared to other places I've been. The car is amazing and Has everything imaginable. I'm so happy I got my car from this dealership and plan on getting my future cars from Austin! More
by AshleyWes
Employees Worked With
Austin reel, moe g.
September 04, 2012
Kim went out of his way to make sure the car buying experience was as stress free as possible. Even after slight hiccup at delivery, Kim came through in the end to make sure everything worked out to my experience was as stress free as possible. Even after slight hiccup at delivery, Kim came through in the end to make sure everything worked out to my satisfaction. More
by Ashurb
Employees Worked With
Kim Norah
August 01, 2012
EVERYONE I WORKED WITH WAS VERY PROFESSIONAL, CURTEOUS AND WILLING TO HELP IN ANY WAY POSSIBLE. MR. SMALZER WENT OUT OF HIS WAY TO ACCOMMODATE MY BUSY SCHEDULE AND WAS EXCEEDINGLY PATIENT. HE'S A GREAT AND WILLING TO HELP IN ANY WAY POSSIBLE. MR. SMALZER WENT OUT OF HIS WAY TO ACCOMMODATE MY BUSY SCHEDULE AND WAS EXCEEDINGLY PATIENT. HE'S A GREAT SALESMAN WITHOUT OVERSTEPPING BOUNDARIES. I RESPECT HIM FOR HIS WORK ETHIC AND FEEL I CAN RELY ON HIM AS WELL AS NATALIE AND TRAVIS IF I SHOULD NEED ANY HELP WITH MY BEAUTIFUL, NEW MB. I WOULD RECOMMEND YOUR DEALERSHIP TO MY FRIENDS AND SUGGEST THAT THEY ASK FOR MR. SMALZER TO HELP IN THEIR PURCHASE. RESPECTFULLY, MARIA SLOBODIAN, MD More
by MARUSIA
Employees Worked With
JOE SMALZER, NATALIE AND TRAVIS
July 23, 2012
I contacted Mercedes-Benz of Chicago after researching a car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, I knew that I would buy all my cars from MB of Chicago and Ryan. I enjoyed working with Ryan on this deal! More
by amadugu
Employees Worked With
Ryan Kelly
June 04, 2012
As the CEO of a large company, I have limited time and need fast, reliable, professional customer service-I experienced this and more with Anthony Scalla and his team. He wrote back to emails in the late need fast, reliable, professional customer service-I experienced this and more with Anthony Scalla and his team. He wrote back to emails in the late evenings and weekend, gave me his cell phone number and worked with my assistant to take care of the logistics and free up my time. Anthony was very knowledgeable on the vehicles themselves and made the entire transaction easy and seamless. Would highly recommend and look forward to working with Anthony on my next purchase. More
by PeterMc
Employees Worked With
Anthony Scalla
May 26, 2012
Avoid this place. This is my 2nd Mercedes, I had an apt with the manager Anthony Scala, to test drive 2 cars. It took 45 mins to test drive a C-class then when I asked to test drive the E-class the sales with the manager Anthony Scala, to test drive 2 cars. It took 45 mins to test drive a C-class then when I asked to test drive the E-class the sales person and the manager agreed, it would be best to come back to test drive the 2nd car "they were closing". Maybe since i'm a woman they didn't think I would go somewhere else. It was 7:45 they close at 8. I went out to westmont and test-drive both cars that same night. They stayed open late and I took home a new E-Class. Chicago Mercedes has the worst customer service. More
by Hottie72
Employees Worked With
Anthony Scala
May 06, 2012
i recommend you NOT WASTE TIME at MB Chicago. I went in this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see anothe this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see another car as well. I told him exactly what part cash and what part trade in i expected. Exactly. He told me for sure the numbers would work when i came back. I saw the Cadillac and then made the trip back for the E550. Of course i found out "there was a difference of opinion" on the value of my car. What a waste of time. Why couldn't he have gone to ask Dad how much my car was worth when i was there the first time? What a farce and i fell for it. No respect for my time!! More
by autoshopper550
Employees Worked With
a bunch of different internet sales callers and George Limbers
