Mercedes-Benz of Chicago

I contacted Fletcher Jones Chicago about a used car I found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answe found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answer my questions that way instead of just replying and asking me to call him for any further help. We did all our goings back and forth by email and only talked on the phone when I was sure I was satisfied and ready to go and have a look. My experience with the dealership could not have been any better from initial contact through finally signing on the dotted line! I drove from TN to look at the car and drive it before I made the purchase. The car was exactly as described. The sales team, Ryan, Mo and Jimmy were outstanding in their help. I had a truly wonderful experience with Fletcher Jones and would recommend them to anyone that ask. More

They screwed me! I have had nothing but regrets since working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail orient working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail oriented sales career for 25 yrs that requires financial negotiations as my primary responsibility & can't believe they treat their customers as they treated me. They knew I was in a rush & shame on me for trusting them. They do at times appear courteous until the contract is signed & your check is cashed, then it is followed by unreturned phone calls, lost emails & unfortunate for me, lost documentation. The only reason I purchased this car was because they offered to extend the original factory warranty by an additional 2 yrs & 100,000 miles if I purchased that day. I was told I was receiving all the documentation being signed at the closing table only to find the extended warrantee documents included in my deal to no avail. I have been trying to get that & other information from them for 3 months; time I would have otherwise spent in a much less than this aggravating way. I highly recommend not working with Mercedes Benz of Chicago but specifically finance manager Jim Licardie, sales managers Brent Sullivan & Joe Smalzer, sales consultant Jerry Melissaratos. They are very good at playing dumb, but worse is that they treat you as if you are dumb as well! Be forewarned! More

My complain is the service that I got from sale staff. During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be take During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be taken care and they were never done. Thank you.... More

Sales, sales support and finance were sensitive to my aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization asso aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization associated with a luxury brand. I would definitely return for my next vehicle and would recommend the dealership in a heartbeat. More

My experience with salesperson Ms. Juarez was very pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my a pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my automobile! I was so satisfied with her service that I recommended her to a friend who had expressed a desire to purchase a Mercedes-Benz. Your dealership is well served by salespersons such as Ms. Juarez. More

I knew I wanted a new 2010 Mercedes GLK. When i went into Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase a new car from them. He and the dealership not only met them, but exceeded my requests. I was in a new car within 3 hours! It was the most satisfying new car purchase I have ever had. Service after the sale has been absolutely a wonderful experience. I have only had an oil change and installation of mudflaps, and the occasional complimentary car wash. Each time, I just showed up, no appointment, was offered a Mercedes loaner car, at no charge, or waited for a very short time in their comfortable lounge. BTW, the car washes are impeccable! I love getting them there, as I get to watch the other Mercedes models of all years and flavors roll through the service bay. If you are a car person, you'd understand this. More

This used car purchase was organized completely over the internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and gettin internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and getting me in and out of the dealership without wasting any more of my time than necessary. For me, it was a very professional experience. I didn't necessarily like the attitude of the person that finished my financing and paperwork, (but that was only 5 minutes of my 90 minute visit.) More

This agency is tops, for friendliness, service, and overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone f overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone from the agency was always ready and willing to help answer my question(s). This is a classy, first rate agency! And... JonZimmerman is a top, responsive agent. More

I recently leased three new Mercedes-Benz passenger cars from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding in from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding individual I worked with was the Finance Director, Moe Ghanimah. Mr. Ghanimah had a thorough knowledge and command of the financing/leasing process. His professionalism and charismatic approach to our needs was the deciding factor in my decision to do business with Fletcher Jones rather than another Mercedes-Benz dealer. I will be contacting Mr. Ghanimah in 2011 to handle a fourth new vehicle. More