Mercedes-Benz of Chicago

The service at Fletcher Jones was convenant and pleasant. The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my chec The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my check engine light, in the morning on my way to work. I met with Melvin Peoples who was able to provide me with a loaner car while my car was in for repairs. After about two hours after dropping off my car Melvin called to inform me that the B service was complete and that the check engine light was fixed and covered under the manufacters warrenty. At that time he also told me that my car was due for a couple of other maintance items so I agreed to have a brake fluid flush performed. All the work was done in a timly fashion and I was able to pick up my car right after work. This was a much better experience than I have had at other dealerships before and I am going to return for my next service. More

Asking speaking with Mr Willis on several occasions, I decided to venture into Chicago. During my telephone conversations, Mr. Willis claimed to have spoken with the previous owner on numerous occasions, decided to venture into Chicago. During my telephone conversations, Mr. Willis claimed to have spoken with the previous owner on numerous occasions, a 150 point inspection was performed on the car and some other odds and ends. Upon my arrival, I was approached by another "sales" man, Mr. Canino. Mr. Canino grabbed the keys in order for me to perform my inspection and take the car for a test drive. Upon starting the car, with the hood open, I asked the "salesman" about the exhaust leak coming from the engine compartment. "That's normal for these cars" was his response. After the test drive was complete, I asked Mr. Canino to see the 150 point inspection performed by the dealership. After 90 minutes, he sent the used car manager over to inform me they could not find it. "It's Saturday and we do not have access to this." Interesting, you're a car dealership and do not have access to this and other information due to it being the weekend. I go ahead with the purchase. Of course, Fletcher wanted to take care of "everything". Imagine my surprise, not really, when I take it to a European car service shop to find out the following was not caught on their 150 point inspection; Leaking transmission, headers were heated and twisted in order to fit the heads, leaking passenger side valve cover, service F due, broken supercharger cooler reservoir mount, no SAT, no manuals, wheel bearings needed attention and super charger belt at 50%. I email this service order to Mr. Canino who assures me that FJ Mercedes Benz will cover half of the cost and the check is in the mail. I'm going on 3 weeks now with no check and no license plate. More

Bunch of crooks!They sold me a maintenance plan saying that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not g that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not give me a full refund, instead prorating it based on the time for which I had the maintenance contract. So, they charged me more than $200 for providing no service, although when they sold the contract to me, they said that they will not charge me anything if they did not provide any service. Read the fine print very carefully and do not believe anything the sales person tells you! More

I bought a used SL65. I am from out of state. Ken said the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he l the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he lied. Maybe it's a good dealership but I'd never buy another car from this guy. More

Same exact experience. Clueless. They never have gotten my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have needed. I hate these guys -- I will never buy a Mercedes again until they allow another dealer in town. More

I went in to buy a new CLK550 trading in my 2003 Acura CL with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to ch with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to check the cars incoming to find one equipped the way I wanted. When they realized that I wasn't interested in the 350 they had in stock or a year old 500 demo, they rapidly lost interest. The salesman was to call when a certain car arrived. Met Brent while there, he couldn't care less. No call, no follow up and I run a company that does business with them and they knew it. Not a word, couldn't be bothered. Wow, what a pathetic experience for someone wanting to buy a 70K car. Pitiful. Their business must be great, they had no interest in selling me a car. More

Don't let the fact that this is a Mercedes dealer fool you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with ver you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with verifiably independent sources, especially if considering any of their used cars. <br><br>After receiving the car, I discovered a leaky roof, broken seat adjusment motor, previous water damage and the motor would intermittently stall. Subsequent attempts to recitify led to nothing but frustration. The GM, Brent Sullivan, ignores any/all correspondence. The salesman, Mark Jay, pleasantly tells you there is nothing he can/will do.<br><br>I guess when they say their 'Name Means a Great Deal' they are not talking about quality and/or good customer service. More

This dealer managed to destroy my stereo and said they would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bul would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bulb in one of my front driving lights that burned out. After I left the dealership, I found the light still burnt out and then my "Low Washer Fluid" warnig light came on. They did not refresh my fluids...did they even change my oil? Who knows. I called and the service manager told me to come in the next day at 8:00 am, and they will take care of everytrhing while I wait. I waited for THREE HOURS and when they gave me the car back, the driving light was STILL burnt out. And they gave ME attitude, like it was my fault. Not even a "We're sorry" .<br><br>These people are clueless. And there is a BMW dealer right across the street. Guess where I'm going next spring for my new car. More