Mercedes-Benz of Chicago

My salesman, Kevan Nguyen, is impressively professional and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operat and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operating features. Equally impressive was Finance Director Roy Woodstrom who accommodated us with competitive financing to complete our purchase. Many thanks to Gabriel Orelove, Fletcher-Jones Mercedes-Benz of Chicago General Sales Manager, for providing accommodating quality service. My wife and I live in Trump Tower Chicago where high-end cars are abundant. Many residents have already passed my parked car and commented with enthusiasm about the Maybach S680. We will always refer them to Fletcher-Jones Mercedes-Benz of Chicago. We will remember and recommend the Fletcher-Jones Mercedes-Benz of Chicago dealership as being a friendly and accommodating neighbor. More

Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz. More

My advisor Adam has the best customer service skills I’ve ever seen. Awesome job ever seen. Awesome job More

I went to the dealer for the Oil change , Hasan from the beginning was very professional with me and very attentive. The service he gave me was excellent. beginning was very professional with me and very attentive. The service he gave me was excellent. More

My service date: 18-May-2024 I've appreciated the Personal and Professional level of service that I've received from the entire MB of Chicago on Elston avenue staff. I worked with Julissa M. (Issue Personal and Professional level of service that I've received from the entire MB of Chicago on Elston avenue staff. I worked with Julissa M. (Issues with my tire & Rear tail lamp cover replacement), who in my opinion was absolutely tremendous. I was kept in the loop about the status of my AMG GLC 43 and my questions were answered, where I felt confident. I've shared my MB Fletcher Jones experience with family and friends. Keep up the awesome work that you're providing and as always, thank you! More

Michael Berman was the best salesperson ever - not only did he find a car I didn't even know I wanted but he called me and sold it to me over the phone! He facetimed me and showed it to me. He studied abou did he find a car I didn't even know I wanted but he called me and sold it to me over the phone! He facetimed me and showed it to me. He studied about it that night and was able to give me a thorough understanding of how it worked the next morning. My first electric car and I absolutely love it! He made it all so easy! He was very calm when I took it for a test drive and just so knowledgeable about all the features. Michael is such a kind guy and not at all pushy. He's a good one! More

When I first walked in and saw all these Mercedes Benz cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however v cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however visiting Mercedes Benz of Chicago was AND has been THE GREATEST CAR BUYING EXPERIENCE I have EVER HAD in my entire life! REAL TALK! I had ALWAYS thought that these high-end value dealerships were snooty and uppity but MAN WAS I 110% WRONG on the very contrary!!! Now even though I KNOW I can't afford a vehicle worth MORE THAN MY HOME, the treatment, the high level of respect and professionalism was absolutely STELLAR! I was silently ashamed at myself for initially thinking the way I did before visiting. The atmosphere there actually made me feel like a millionaire. Not that that is the most important thing in the world because it's not, but the level of attention and respect was second to none! From the receptionist greeting, to the sales associate, to the finance officer, to the final walk through and delivery, EVERYTHING was absolutely supreme! I wholeheartedly and HIGHLY RECOMMEND Mercedes Benz of Chicago 110%! And if you do get to visit ask for either Bryan Ward OR Leon Smith, two of the MOST wonderful salesmen you'll ever meet as well as very fine, honest and concerned individuals. If I can give them more than five stars I definitely would! Thank you Mercedes Benz of Chicago! 🌟🌟🌟🌟🌟+🌟🌟 More

I recently became a Mercedes owner and I’m more than happy with this decision. Definitely Mercedes vehicles are amazing but as always the customer service is a game changer on the last decision. The tea happy with this decision. Definitely Mercedes vehicles are amazing but as always the customer service is a game changer on the last decision. The team was super respectful all the time, the information provided was clear, deals are unbeatable and their support or find the best option for me in all ways was exceptional. More

I recently purchased a car from Mercedes Benz of Chicago, and unfortunately, my experience with their service department has not lived up to the promises made during the sale. One of the key perks that in and unfortunately, my experience with their service department has not lived up to the promises made during the sale. One of the key perks that influenced my decision was the commitment to complimentary pick-up and drop-off service for service appointments. This convenience was presented as a significant benefit during the sales process, promising a hassle-free experience for customers. To my dismay, when I called today to schedule a service appointment, I was informed that the dealership has decided to discontinue this previously free service. Instead, they are now charging $100 for what was initially presented as a complimentary and convenient service. This abrupt change in policy is not only inconvenient but also contradicts the assurances provided during the purchase. As a customer, I feel misled and disappointed by the apparent disregard for the commitments made by the dealership. I believe transparency and consistency in customer service are essential for building trust and maintaining positive customer relationships. Unfortunately, this recent experience has left me questioning the integrity of the dealership's promises. I hope that Mercedes Benz of Chicago reevaluates this decision and considers the impact it may have on customer satisfaction. It is disheartening to see such a reputable brand fall short of the expectations set during the initial purchase process. Potential buyers should be aware of the current state of service offerings and consider if this dealership can truly deliver on the promises made at the time of purchase. More

The entire team were at their best. From the sales rep to the finance guy. I was so impressed . I recommend this dealer to anyone who needs premium quality mercedes treatment. Smiles. From the sales rep to the finance guy. I was so impressed . I recommend this dealer to anyone who needs premium quality mercedes treatment. Smiles. More