Mercedes-Benz of Chicago

The service center is the best! Been here before and will comtinue to recommend them …they are courteous prompt, keep in touch with updates. last time in I had Salvadore Padilla and Been here before and will comtinue to recommend them …they are courteous prompt, keep in touch with updates. last time in I had Salvadore Padilla and he made the whole experience as simple as possible! More

customer service is excellent. Sal is particularly good at communicating status and addressing questions Inhad Sal is particularly good at communicating status and addressing questions Inhad More

I worked with Joanna who is an exceptional salesperson. The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even provided a loaner to fill in the gap..on the day of the purchase, paperwork and car was ready to go beforehand and I was done under an hour. Finance Manager Roy also deserve praise for customer service and efficiency..5/5 great dealership.. More

Joanna did an excellent job for us with great follow-up and attention to detail. I highly recommend her. and attention to detail. I highly recommend her. More

Joanna was great. Provided me with several options and I was able to find the perfect fit. Provided me with several options and I was able to find the perfect fit. More

Excellent and well above expectations. Erik McGregor was awesome in the service department from start to finish. Between him and Valerie Oller in sales, nothing but great experiences Erik McGregor was awesome in the service department from start to finish. Between him and Valerie Oller in sales, nothing but great experiences with MB of Chicago More

My needs were met above my expectations. The staffs were very professional, attentive and caring. The staffs were very professional, attentive and caring. More

It has been a month and I still feel confident in my purchase. Sam Tomaino was the Mercedes-Benz Sales & Leasing Consultant that worked with me. I literally called Mercedes to inquire about a potential purchase. Sam Tomaino was the Mercedes-Benz Sales & Leasing Consultant that worked with me. I literally called Mercedes to inquire about a potential purchase. I was transferred to Sam and the rest is history! Sam quickly pushed my paperwork through, I was approved and hours later my purchase was complete. What I loved about the experience is that Sam had extraordinary patience. My 4-year-old accompanied my husband and I to the dealership. Sam not only took care of us but was amazing with accommodating my special needs son. He then continued follow up and ensure that we had everything we needed. Sam is amazing and I appreciate his dedication to his clients. More

Obi was super friendly, inviting, knowledgeable, and patient as we navigated the process of buying a car. He listened to what we were looking for and we ended up buying the car that we test drove! patient as we navigated the process of buying a car. He listened to what we were looking for and we ended up buying the car that we test drove! More

y experience at Mercedes Benz of Chicago was nothing short of exceptional, and this credit goes to Joanna and Matt, who made it truly memorable. Joanna's deep knowledge of the Mercedes-Benz lineup and h short of exceptional, and this credit goes to Joanna and Matt, who made it truly memorable. Joanna's deep knowledge of the Mercedes-Benz lineup and her genuine enthusiasm helped me find the perfect car that matched my needs. She guided me through the selection process with professionalism, making me feel confident in my decision. Matt seamlessly handled the financing and paperwork, ensuring a smooth and efficient transaction. He patiently answered all my questions and provided a hassle-free experience. Together, Joanna and Matt went above and beyond, even arranging a comprehensive vehicle walkthrough to ensure I left the dealership with complete confidence in my new Mercedes-Benz. Mercedes Benz of Chicago is an outstanding dealership, and Joanna and Matt exemplify excellence in customer service. If you're in the market for a Mercedes-Benz, I highly recommend visiting this dealership and working with these two fantastic individuals. They turned what can often be a stressful process into a wonderful and memorable experience. Thank you, Mercedes Benz of Chicago, Joanna, and Matt, for making my dream car a reality! More