Mercedes-Benz of Chicago

during a service for multiple things totaling over 1500, they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to loo they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to look at it but i would have to pay an assessment fee which i declined. a few days later i took the car to my local mechanic to inspect the car as they recommended thousands of dollars of additional "services." i had made no mention of the parking lamp issues. upon picking up my car he told me the parking lamp was left unassembled. he reconnected everything free of charge. ive had many problems with mercedes of chicago in the past but this is the last straw. More

Raul is the best. He answered all of my questions and was not pushy throughout the process. Even followed up after the sale to see if wanted additional assistance/trai He answered all of my questions and was not pushy throughout the process. Even followed up after the sale to see if wanted additional assistance/training on the vehicle. More

Excellent customer service. He was a tremendous help! Bought our second vehicle from them. Great job as always. He was a tremendous help! Bought our second vehicle from them. Great job as always. More

Paul Price is the best! I’m a returning client and happy for him that he’s retiring. He will be missed I’m a returning client and happy for him that he’s retiring. He will be missed More

Geoff’s crew always takes great care of us. Always a excellent customer experience. Been going there for many years! Always a excellent customer experience. Been going there for many years! More

I had the best experience! The staff is kind and professional. Exceptional service! I would recommend this place. The staff is kind and professional. Exceptional service! I would recommend this place. More

Mathew made the transaction very smooth for us. Very knowledgeable, respectful, and alert to all of our questions. Very knowledgeable, respectful, and alert to all of our questions. More

Love this place everything and Everyone is awesome clean Polite keep you updated thank you clean Polite keep you updated thank you More

After owning 5 Mercedes Benz over the last 12 years and servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever s servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever service experience. Here is what happened. I made an appointment and dropped my GLE 2022 (less than 5 thousand miles) for quality issues, ranging from roof center console rattling, rear suspension noise, seat movement noise on Tuesday morning May 24th. The service rep Kelly Smith checked me in. I asked if they have loaners and he said not for quality issues. I said ok I will pay for a rental. He told me that it will be 2-3 days to get the service done. I said fine. on Thursday May 26th, I got a note from Kelly updating me on the car. He said “ the technician is looking at your car and I will let you know what he says.” Mind you this is 2 days later. So my car sat in the shop for 48 hours and no one looked at it, and I am paying for a rental car for a brand new 450 GLE. I confirmed with Kelly that the car sat there for 2 days and he said unfortunately yes. I asked for the service manager to contact me and low and behold 5 hours later Max the service manager calls. He tells me that he is sorry this has happened, and they don’t know when they scheduled my appointment if some cars ahead my in the queue will take 2 days for diagnostics. Like the technicians are spending 24x7 on car diagnostics without escalating to other technicians or MB, and go and work on other cars. Basically gave cold water on my a$$. He did not even offer to reimburse for the car rental. I told him to have the car ready and I will pick it up asap. This is crazy. After being a loyal customer to this dealership for 12 years this is my reward, and they forget that they represent Mercedes Benz. So I am driving a brand new Mercedes Benz with rattling noises and quality issues with less than 5000 miles. Clearly they have won me over to their dealership and to Mercedes Benz. Trust me, this car will be traded in soon for another car and not a Mercedes’ Benz. More

It was incredible working with Atanas. He was very knowledgeable, understanding and truly cared about making it a great experience. I was in and out of the dealership within a few hours! He was very knowledgeable, understanding and truly cared about making it a great experience. I was in and out of the dealership within a few hours! This is the third time that I am leasing a car from Atanas and this dealership. I always refer all of my friends, family and clients to Atanas and Mercedes Benz of Chicago. Thank you for all your help Atanas, I truly appreciate it! More