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Mercedes-Benz of Chicago

Chicago, IL

4.7
1,216 Reviews

1520 W. North Avenue

Chicago, IL

60642

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1,216 Reviews of Mercedes-Benz of Chicago

October 14, 2017

Five stars Terry was an excellent service representative and understood what i needed at the time. He promptly called me back about another problem discovered an More

by Ernie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi Earnie4, Thank you for your feedback.I was unable to locate your file but I would love the opportunity to speak with you in regards to your experience over the phone. Please call me directly at (312) 628-4412 to discuss your recent service experience. Your feedback is important to us. Kind Regards, Alyssia Esparza

October 14, 2017

Visit was comfortable and the work was done in a reasonable Service waiting area is very comfortable, clean, stocked with the items to make the wait pleasant. The work was done in a reasonable period of time. More

by William Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi William, Thank you so much for your feedback. I tried to reach your line to go over your service experience. Please give me a call at (312) 628-4412. Kind Regards, Alyssia Esparza

October 13, 2017

Dennis and Chris are best in class. The best part of your organization is by far the people. Dennis and Chris are the reason I continue to choose Mercedes Benz Chicago. They are a plea More

by Michael S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Christopher Bard
Oct 13, 2017 -

Mercedes-Benz of Chicago responded

Hi Michael, Thank you for leaving your feedback! We are pleased to hear that both Dennis and Chris were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time!

October 05, 2017

Great work, great workers!! Service is awesome as well as the facility and staff. My service man, Church Benson, just can't be beat!!! It is always a pleasurable experience. More

by Diva Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Diva Dee, Thank you for leaving your feedback! We are pleased to hear that Chuck was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!

October 05, 2017

Great people Great service. Only been their a couple times for service but , was satisfied every time great service and great people can't ask for much more than that ! More

by Vogels Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Vogels Anderson, Thank you for sharing your service feedback with us! We are pleased to hear that Lynne was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!

September 30, 2017

Great Facility, Great Service Advisors. I have been dealing with Melvin Peoples for over 25 years. He gives the right advice and get things done. Can't ask for more. More

by SKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi SKP, Thank you for leaving your feedback and thank you for being a loyal client! We are pleased to hear that Melvin was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 29, 2017

Excellent Work Friendly and professional service. Clean and new service center. Washed car very well. Nice cafe on site. Shuttle service conveinient and comfortab More

by Mercedes Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Aguilera, Erick McGregor
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Mercedes Owner, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future!

September 28, 2017

service A service was done well. except fuel cap was left half open resulting in yellow light on way home. fixed it myself.. shuttle worked well. Thanks More

by mercedess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj
Oct 03, 2017 -

Mercedes-Benz of Chicago responded

Hi, On behalf of Mercedes Benz of Chicago we thank you for your positive feedback. We apologize that your fuel cap was not tightened properly. I will be sure to address this with my service team. Please contact me directly at 312-628-4412 if you have any questions. Kind Regards, Alyssia Esparza

September 27, 2017

Great experience. Professional , courtesy, and friendly would described my experience with Emil. Definetly will recommend him, and will come back for my wife's car. Ap More

by DLungu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil Johic
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi DLungu, Thank you for leaving your feedback! We are pleased to hear that Emile was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time!

September 27, 2017

Excellent service The customer service provided to me today was Excellent! I would highly recommend this service center to anyone that needs any type of service due to More

by Cheche
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Cheche, Thank you for sharing your feedback with us! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!

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