Mercedes-Benz of Cincinnati

I have relationships with other Mercedes dealerships in other parts of the country and I can honestly say that Justin, Luke and Jon are awesome to work with. Excellent service and their attention to detail other parts of the country and I can honestly say that Justin, Luke and Jon are awesome to work with. Excellent service and their attention to detail is unsurpassed. They are the best in the their profession. I only wish I could have them at the Mercedes store at home in Florida. More

I bought a 2011 E350 Bluetec online from this dealership. It is an old car and I am aware of it. But when it arrived, there is obvious shaking from worn motor mounts and oil on the underside of the panels. T It is an old car and I am aware of it. But when it arrived, there is obvious shaking from worn motor mounts and oil on the underside of the panels. This is not what I expected from a Mercedes dealership. The car is nice overall, but will require immediate attention. More

Really great experience working with Michael Schweinefus from my initial phone call inquiry, to visit, follow up, purchase, and car drop off. This was the easiest, most natural car buying experience I've ha from my initial phone call inquiry, to visit, follow up, purchase, and car drop off. This was the easiest, most natural car buying experience I've had at any dealership and would definitely recommend Michael! Both him and the finance department also stayed late to answer my questions and help me complete the purchase without making me feel like I was being rushed out the door. More

Extremely disappointed by the whole purchase experience. I ordered a custom build and wrong dates were promised for the vehicle to arrive, multiple times. Then they took a week to process it after I was tol I ordered a custom build and wrong dates were promised for the vehicle to arrive, multiple times. Then they took a week to process it after I was told my vehicle was a ‘priority’. I was able to track the car and see it was sitting in their parking lot but they straight up lied saying it’s not there yet. When it was finally processed, few options I paid for were missing. Sales manager promised I’ll be receiving a gift package from Mercedes-Benz for the ‘inconvenience’, which never arrived as well. I’d never buy a Merc from this dealership again. Florence and Fort Mitchell dealerships are miles better than Cincinnati or West Chester. If you think BMW customer experience is the worst, try this dealer. More

My experience was terrible from the start, salesman Stephen said I needed 2 come back next week because he had 2 doctors coming in. Didn’t know I needed 2 mention job title 2 get quality treatment. sho Stephen said I needed 2 come back next week because he had 2 doctors coming in. Didn’t know I needed 2 mention job title 2 get quality treatment. should’ve went elsewhere But really wanted the car & sales manager was very nice made sure I wasn’t leaving,made it happen. I set up appt 4 brand new car 4 DuPont pkg which didn’t appear 2 have been done since I could see spots on interior that were there Prior 2 dropping off.when I picked car up said bring it back & would redo it. I wanted puddle lights, took sev months asking 4 quote, dropped car off 4 another week when I picked it up noticed flashing & was told needed 2 set up another appt lights weren’t programmed. A few days prior 2 bringing back 4 programing puddle lights, sunroof button quit workin, scheduled appt they had car for 3 wks, picked up 3 wks later to find car is scratched up-mouse, doors & headliner is bent I also found door trim rubber piece defective. I started looking 4 things & even found under bumper some marks that I am not sure if those were there when I purchased car.. Brian the service mgr looked @ everything asked did I buy brand new & I said Yes (car is now 4 months old) he says things like that are going 2 happen like finger prints all over the car & tons of white specs & a greasy spot on hood size of a dinnerplate, (dropped off spotless should return 2 me that way). Brian was rude Condescending said who looks under car, he only agreed 2 fix headliner & door trim & he would Detail car. I picked my car up, they didn’t fix scratches I pointed out, now 3 more deep scratches & headliner is fixed but the door trim still not fixed & front air bag inserts(2) are not flush with headliner kinda bulging out now. Paige did not care, cut me off in sentence told me to call Brian on Monday he was not in. paperwork shows they fixed items such as door seal & it wasn’t fixed. Prior to all of this, when I mentioned I saw other reviews abt scratches I was told customers lied, mechanic don’t make mistakes, they don’t get these complaints umm like I am making this up.. really!!! I also mentioned the windshield wipers skipping & previously they said they replaced them but i don’t believe they were replaced & was told I have 2 clean the blades. I also had car in for 3 nails in same tire when I first bought it, they used 3 patches to repair. I called a tire expert to be told u should only patch a max of 2 it is unsafe for 3 or more, so I took it back in and they ordered me a new tire no problem I am paying 4 it w my tire wheel pkg. Items still need fixed as of 9/20/20mouse is scratched, 2 doors scratched (Brian said it was from my shoes, I get out of car on 2ft Balance issue so not true) 3 new deep scratches 1)near door hinge upper part 2)glove box 3)driver inside threshold &rubber strip on door not repaired & the 2 front airbag panels Now are not flush w heAdliner. If they damage your car, they are not willing to fix since it comes out of their budget.. 9/22 I drive 2 West Chester dealership had their service mgr call Brian @ cincykenwood. Brian was rude tells WC 2 service me from now on (do what?) & won’t agree 2 repair scratches & says he looked over car & didn’t see anything. This is how kenwood Cincy treats you! WC says they can’t fix until kenwood says ok.. both agreed on the airbags 2 check panels &fix only after WC had 2 stress sev times how he looked at it 2 get Brian 2 Ok the issue.At this time, I was told the rubber piece 4 door is on backorder but paperwork says they took care of it.Cincy kenwood handles their business by not fixing things they damage (only if your paying for it will they fix it or under warranty) & will pass you onto another dealership who can’t fix your items because they didn’t damage car. Abt a month ago,Brian offered Pkg A service oil change and it is not marked prepaid in system , this is not honored at other dealership. Also car came w/oil change, paperwork shows it but not in system & not honored elsewhere.prior car purchases Gm & Toyota never ever any issues. Unacceptable! as of 10/7/2020 i have placed 4 calls to customer service and they reached out to the cincy dealership and have yet to hear back from anyone except for Paige who emailed me 2 sunday's ago to say brian the service manager would be contact me the next day.this never happened. i responded is this some kind of joke. 4th call to customer care the message was sent to the owner. More

Discriminatory practices here? Requested a price quote on a 2020 CLS 53 AMG via email "e-price" and the sales associate (Melanie Parsons) replies "you'll need to send me your addres Requested a price quote on a 2020 CLS 53 AMG via email "e-price" and the sales associate (Melanie Parsons) replies "you'll need to send me your address and employers name" before I can provide a price quote. What an offensive, outrageous and possibly discriminatory response! This dealership doesn't have to worry about my employees, friends or colleagues requesting their services in the future. I have seen a lot of bad business practices but this one takes the cake. More

Did not fix either issue after 5 days. Took my 2018 SLC in because the door locks do not work properly, and there is excessive wind noise from what seems to be a poor window seal. Got it b Took my 2018 SLC in because the door locks do not work properly, and there is excessive wind noise from what seems to be a poor window seal. Got it back after 5 days. Neither problem is fixed. Suggested I try the other key for the door locks(!). That does not work either. Waited 2 days for a new seal to arrive. Receipt says they replaced nothing. What are they doing?! More

Mercedes Benz of Cincinnati I had purchased several cars from this dealership over the years. Recently, I experienced the worst dealership service that I have ever had!! Had to t I had purchased several cars from this dealership over the years. Recently, I experienced the worst dealership service that I have ever had!! Had to take my car back four times to get the problem fixed. Spent over $7800.00 in total. They also said that I needed a new AC compressor for another $5500.00. Took it someplace else, and found only a leaking line to the AC - fixed for $500.00 with Mercedes parts. Also, loaner cars were never available. This dealership is dishonest and sleazy! From the GM Andy Hyman, who lied to me twice, to Brian Hackney the Service Manager, they cannot be trusted!! I would recommend looking at the service rating for this dealership, and going someplace else! I went to Lexus, and purchased from a dealership that has very good reviews. FYI - Lexus is rated second in service rankings, while Mercedes is rated twenty eighth. Enough said!! More

Wonderful Experience! We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing thro We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing through MB. I would work with Greg again in a heartbeat! More

Superb Service MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! R MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! Recently upgraded my lease to new vehicle, and could not be happier with the job Melanie Parsons performed in handling the transaction. She helped me exit my lease early found the perfect replacement. RR loves MB Cincy! More