My experience was terrible from the start, salesman
Stephen said I needed 2 come back next week because he had 2 doctors coming in. Didn’t know I needed 2 mention job title 2 get quality treatment. sho
Stephen said I needed 2 come back next week because he had 2 doctors coming in. Didn’t know I needed 2 mention job title 2 get quality treatment. should’ve went elsewhere But really wanted the car & sales manager was very nice made sure I wasn’t leaving,made it happen. I set up appt 4 brand new car 4 DuPont pkg which didn’t appear 2 have been done since I could see spots on interior that were there Prior 2 dropping off.when I picked car up said bring it back & would redo it. I wanted puddle lights, took sev months asking 4 quote, dropped car off 4 another week when I picked it up noticed flashing & was told needed 2 set up another appt lights weren’t programmed. A few days prior 2 bringing back 4 programing puddle lights, sunroof button quit workin, scheduled appt they had car for 3 wks, picked up 3 wks later to find car is scratched up-mouse, doors & headliner is bent I also found door trim rubber piece defective. I started looking 4 things & even found under bumper some marks that I am not sure if those were there when I purchased car.. Brian the service mgr looked @ everything asked did I buy brand new & I said Yes (car is now 4 months old) he says things like that are going 2 happen like finger prints all over the car & tons of white specs & a greasy spot on hood size of a dinnerplate, (dropped off spotless should return 2 me that way). Brian was rude Condescending said who looks under car, he only agreed 2 fix headliner & door trim & he would Detail car. I picked my car up, they didn’t fix scratches I pointed out, now 3 more deep scratches & headliner is fixed but the door trim still not fixed & front air bag inserts(2) are not flush with headliner kinda bulging out now. Paige did not care, cut me off in sentence told me to call Brian on Monday he was not in. paperwork shows they fixed items such as door seal & it wasn’t fixed. Prior to all of this, when I mentioned I saw other reviews abt scratches I was told customers lied, mechanic don’t make mistakes, they don’t get these complaints umm like I am making this up.. really!!! I also mentioned the windshield wipers skipping & previously they said they replaced them but i don’t believe they were replaced & was told I have 2 clean the blades. I also had car in for 3 nails in same tire when I first bought it, they used 3 patches to repair. I called a tire expert to be told u should only patch a max of 2 it is unsafe for 3 or more, so I took it back in and they ordered me a new tire no problem I am paying 4 it w my tire wheel pkg. Items still need fixed as of 9/20/20mouse is scratched, 2 doors scratched (Brian said it was from my shoes, I get out of car on 2ft Balance issue so not true) 3 new deep scratches 1)near door hinge upper part 2)glove box 3)driver inside threshold &rubber strip on door not repaired & the 2 front airbag panels Now are not flush w heAdliner. If they damage your car, they are not willing to fix since it comes out of their budget.. 9/22 I drive 2 West Chester dealership had their service mgr call Brian @ cincykenwood. Brian was rude tells WC 2 service me from now on (do what?) & won’t agree 2 repair scratches & says he looked over car & didn’t see anything. This is how kenwood Cincy treats you! WC says they can’t fix until kenwood says ok.. both agreed on the airbags 2 check panels &fix only after WC had 2 stress sev times how he looked at it 2 get Brian 2 Ok the issue.At this time, I was told the rubber piece 4 door is on backorder but paperwork says they took care of it.Cincy kenwood handles their business by not fixing things they damage (only if your paying for it will they fix it or under warranty) & will pass you onto another dealership who can’t fix your items because they didn’t damage car. Abt a month ago,Brian offered Pkg A service oil change and it is not marked prepaid in system , this is not honored at other dealership. Also car came w/oil change, paperwork shows it but not in system & not honored elsewhere.prior car purchases Gm & Toyota never ever any issues. Unacceptable! as of 10/7/2020 i have placed 4 calls to customer service and they reached out to the cincy dealership and have yet to hear back from anyone except for Paige who emailed me 2 sunday's ago to say brian the service manager would be contact me the next day.this never happened. i responded is this some kind of joke. 4th call to customer care the message was sent to the owner.