Mercedes-Benz of Clear Lake

Zeke assisted me with my service today. He was courteous, knowledgeable, and professional. I appreciate the time he took to explain and answer the questions I had. He was courteous, knowledgeable, and professional. I appreciate the time he took to explain and answer the questions I had. More

Always easy to schedule, friendly staff, thorough checks. Can schedule ahead and get a loaner. Very nice lounge and coffee bar! Can schedule ahead and get a loaner. Very nice lounge and coffee bar! More

Mercedes of Clear Lake always the best in Customer Service . You can always guarantee they will take care of your car. Service . You can always guarantee they will take care of your car. More

VIP service from the service department. Couldn’t be more impressed with all team members. Couldn’t be more impressed with all team members. More

As a first-time car buyer, my daughter recently embarked on what I hoped would be an exciting and fulfilling journey for my daughter. However, my experience was far from what I anticipated, largely due to t on what I hoped would be an exciting and fulfilling journey for my daughter. However, my experience was far from what I anticipated, largely due to the poor communication and shadiness of the salesperson I dealt with. Communication was a significant issue throughout the process. It was evident that the salesperson, Nelson Sioson, was more interested in getting his sale rather than genuinely assisting me and my daughter. The lack of transparency was disheartening, especially as a first-time buyer navigating the complex process of purchasing a car. Trust is paramount in such transactions, and unfortunately, this salesperson's behavior was expressed while giving my daughter and I the “run around”. Buying a car should be an exciting milestone, but this encounter was marred by subpar communication. It's crucial for sales professionals to prioritize honesty, transparency, and genuine assistance, especially when dealing with individuals entering the realm of car ownership for the first time. In conclusion, my daughter first-time car buying experience, tainted by poor communication and from Nelson, was deeply disappointing. More

Quick. Solution oriented. Honest. Courteous. Attention to detail. Convenient. Aimed to please. Fair. Made it easy. Solution oriented. Honest. Courteous. Attention to detail. Convenient. Aimed to please. Fair. Made it easy. More

Very informative and polite. No pressure which was very comforting. Thank you Mr. Keith Brown. No pressure which was very comforting. Thank you Mr. Keith Brown. More

My service representative, Scott, is awesome! ! He's so helpful and very knowledgeable about mercedes cars and services. ! He's so helpful and very knowledgeable about mercedes cars and services. More

Top-notch Service for My Sprinter at Clear Lake Mercedes-Benz I recently took my Mercedes-Benz Sprinter van in for service at Clear Lake Mercedes-Benz and had an exceptional experience. From the m Mercedes-Benz I recently took my Mercedes-Benz Sprinter van in for service at Clear Lake Mercedes-Benz and had an exceptional experience. From the moment I arrived, I was greeted with professionalism and courtesy. The service advisor, Scott Williamson, was particularly helpful and knowledgeable. He took the time to listen to my concerns and explain the recommended service in detail. Here's why I would highly recommend Clear Lake Mercedes-Benz and Scott Williamson for your Sprinter service needs: Expertise and Communication: Scott was extremely knowledgeable about Sprinters and clearly communicated the service needs and options available. He answered all my questions patiently and in a way that was easy to understand. Transparency and Trust: I felt confident that Scott was honest and transparent throughout the process. He provided accurate estimates and kept me updated on the progress of the work. He even sent a video walk-around of my van, highlighting any additional concerns he found. Efficiency and Convenience: The service was completed quickly and efficiently, within the estimated timeframe. The online scheduling system was also very convenient and user-friendly. More

After many ups and downs, Mercedes of Clear Lake did a great job of working with me to reach the end goal. great job of working with me to reach the end goal. More