My wife and I went to trade in our Lexus for a Mercedes-just to look around--we wanted a 2018 model. We met Ken, our salesman, who pointed out and explained the features for us. As we were looking in the car lot a E300 2018 White with tan interior had just been unloaded from the delivery van, It immediately got my wife's eye and she went over to look at it--it was the perfect car that she wanted to purchase. And after a very brief consultation with me of about 10 seconds--you can probably guess that was the car we bought! I have to agree it was the right choice--Ken explained the features and off we went to the office and finalized the purchase--I must also add that I received a very fair price for my trade in of the Lexus.
We were also briefed on the technical and safety capabilities of the E300 by Marcus which included enabling safety features e.g. blind spot, park assist and technical e.g. mbrace, navigation--and about 2 week later a followup class.
Then about 2 weeks later an indicator came on that I had low tire pressure in one of my tires. I immediately went to the Mercedes Clear Lake service department. There was a screw in the tire--I has purchased the tire warranty and a new tire was put on the car--outstanding response and quick service by Greg my service rep and Matt the shop. I also need to add that Cindy greets everyone in the customer lounge and ensures they are well taken care of and comfortable.
I really want to thank the entire team at the dealership for making the purchase, training and service a smooth and rewarding experience climaxing with us ending up with the right Mercedes for us.
P.S. Jerry, the general manager came out and spent time giving us a warm welcome to the dealership.