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Mercedes-Benz of Clear Lake

League City, TX

4.8
692 Reviews

500 Gulf Freeway South

League City, TX

77573

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Showing 692 reviews

August 17, 2023

The team is knowledgeable and communicative. They use multiple ways of communicating to ensure they his everyone’s comfort zone. More

by krr042311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Mejia
Sep 04, 2023 -

Mercedes-Benz of Clear Lake responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 17, 2023

A solid service experience in a nice facility, and the dealer employs good technology and communication tools. More

by clowrie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
Aug 26, 2023 -

Mercedes-Benz of Clear Lake responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 14, 2023

THANKS SO MUCH, for the excellent service you provided for my vehicle. It is running just fine I brought it in for the A0 service plus other thins you found. I really try to keep it up. Thank again More

by Bersher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Williams
Sep 17, 2023 -

Mercedes-Benz of Clear Lake responded

Thank you for choosing Mercedes-Benz of Clear Lake! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Patrick and his dedication to providing you with an excellent service experience. We look forward to your next visit!

Sep 18, 2023 -

Bersher responded

Thanks very much for the service .

August 14, 2023

I received great customer service from Patrick Williams on assisting with my vehicle GLA 250. More

by cyndi2374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Williams
Aug 25, 2023 -

Mercedes-Benz of Clear Lake responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 12, 2023

Hard to contact service providers once vehicle is left for service. Not enough information shared with customer. More

by brownarthurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
Sep 11, 2023 -

Mercedes-Benz of Clear Lake responded

Dear Arthur, Thank you for sharing your feedback about your recent service experience with us. We sincerely apologize for the difficulties you faced in contacting our service providers and for the lack of information shared with you during your vehicle's service. Your concerns are valid, and we deeply regret any frustration or inconvenience this has caused. Effective communication and transparency are essential to providing a positive service experience, and it's clear that we fell short in these areas during your visit. We take your feedback seriously and want to assure you that we are actively working to improve our communication processes. We appreciate your patience and understanding. If you would be willing to discuss this matter further or if you have any additional information you would like to share, please contact our customer service department at [contact information]. Your insights are invaluable in helping us improve our services and provide a better experience for all of our customers. Once again, we apologize for not meeting your expectations and for any inconvenience you faced. We hope to have the chance to address this matter and provide you with a more positive experience in the future. Best regards, Jerry Foyt General Manager (281) 554-9102

August 11, 2023

Scott makes sure to handle business. If there’s any questions that need to be answered he’s the man. If there’s anything that need to be done but you don’t understand or if there’s an es More

by Kevin Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 21, 2023 -

Mercedes-Benz of Clear Lake responded

Thank you for acknowledging Scott for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

August 11, 2023

Very clean, nice & modern. Service advisor, Mercedes was very helpful. I am happy I switched to this location. More

by dgardner0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes
Sep 01, 2023 -

Mercedes-Benz of Clear Lake responded

We are delighted that you had a pleasant experience with our staff. Thank you for choosing the Mercedes-Benz of Clear Lake! We are eager to serve you again for any of your automotive requirements.

August 09, 2023

Patrick took excellent care of me during my visit. Like the new facility. Thank you. More

by willadean55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 25, 2023 -

Mercedes-Benz of Clear Lake responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 08, 2023

Super fast processing with easy and quick check out- we had our own financing, but it was a smooth process! More

by Minkscales
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge
Sep 04, 2023 -

Mercedes-Benz of Clear Lake responded

We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 07, 2023

The new facility is awesome and Patrick is the best service writer there is. Very informative and professional! More

by AMG SLC 43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Williams
Aug 12, 2023 -

Mercedes-Benz of Clear Lake responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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