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Mercedes-Benz of Clear Lake
League City, TX
689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 689 reviews
July 28, 2023
This is absolutely ridiculous my car has been there since the 5th of June JUNE!!!!!!! My car has not had the ignition turned on since the 28th of June. It went in for the ac blower not blowing hard as it did the 5th of June JUNE!!!!!!! My car has not had the ignition turned on since the 28th of June. It went in for the ac blower not blowing hard as it did as any other car on the lot. It’s a blower motor guys. I bought a brand new GLE 53 to not have to drive a demo that I was never offered two months 2600 bucks a month for the payment. This is absolutely unacceptable. Call the customer care number as directed they were less helpful the only thing they did was try to call the dealer and they did not answer. My third Mercedes went in this same time frame was diagnosed said needed rear rotors and pads get it back tire presure light was on and you couldn’t hold the wheel when you tried to stop for it shaking. They test drove it and brought it in the bay for me to take shaking so hard. Plus the tire presures were all different. I took it in for a break light on the dash spent 600 bucks this is crazy More
by Daniel.awithyumatanda
Employees Worked With
Eric
July 26, 2023
Outstanding service. All prepared when I arrived and my issue was resolved quickly. The courtesy car wash was so nice. The showroom and lounge are top notch as welll. All prepared when I arrived and my issue was resolved quickly. The courtesy car wash was so nice. The showroom and lounge are top notch as welll. More
by Mike McDaniel
Employees Worked With
Alex
July 26, 2023
I had a mailed coupon with Mercedes Benz of Clear Lake for an Express Service A (priced at $79.99). The friendly service advisor had no idea that such a coupon existed. While I was in the waiting area she for an Express Service A (priced at $79.99). The friendly service advisor had no idea that such a coupon existed. While I was in the waiting area she came back to inspect the coupon a second time. Before I left she needed it again to make the price adjustment from a ridiculously high list price to the coupon price. Not great, but that was not the main issue. While the coupon advertised a one hour service it took two hour for doing what amounts to an oil change (something Jiffy Lube does in 30 minutes). There was another lady in the waiting area who also needed an oil change for her car. She arrived before me and her car was not ready when I got my car back after more than two hours. When I complained to the service advisor how long it took to an oil change she told that they were backed up in the shop. If they cannot do the advertised service in one hour then they should not say so. I tried to contact the service manager but he was out of the office. I expect an answer from him when he gets back. More
by Unhappy
Employees Worked With
Mercedes Perez
July 22, 2023
Unexpected flat tire on Saturday morning, contacted my wonderful advisor Patrick Williams and even though they were extremely busy, he invited to bring my vehicle in and wanted to arrange transportation w wonderful advisor Patrick Williams and even though they were extremely busy, he invited to bring my vehicle in and wanted to arrange transportation which I didn’t need, he indicated my vehicle will be ready within a couple of hours which it was, He kept me informed of the status of my car through out the process and when I arrived, my vehicle was washed and waiting on me. I cannot say enough great things about Patrick and Mercedes-Benz of Clear lake and honestly Patrick is the probably the main reason we keep buing Mercedes-Benz. More
by Sama
Employees Worked With
Patrick Williams
July 22, 2023
They fixed the impossible. A sensor kept going off, another dealership was unable to fix. They pulled through, they have our loyalty. Hats off the Johnny, Alex and the service A sensor kept going off, another dealership was unable to fix. They pulled through, they have our loyalty. Hats off the Johnny, Alex and the service team… More
by Mikelandolt
Employees Worked With
Johnny, Alex, Keith and the service team
July 21, 2023
Ruby was wonderful every step of the way! She always communicated with either by phone, email or text. Everything was explained with detail and even sent videos showing the issues our vehicle She always communicated with either by phone, email or text. Everything was explained with detail and even sent videos showing the issues our vehicle had. More
by marinesgg
Employees Worked With
Ruby Hernandez
