Mercedes-Benz of Clear Lake

Allen at Mercedes Ben’s of Clearlake took very good care of my GLC300c looking into all the issues I noted as well a making sure I was comfortable in the lounge and able to work while my car was being servi of my GLC300c looking into all the issues I noted as well a making sure I was comfortable in the lounge and able to work while my car was being serviced. More

Horrible experience Service messed my car up and Ashley the receptionist could care less. I just left the dealership drove 1 mile asked for help as I was stranded. Car would not go over 20 miles on 45 sout the receptionist could care less. I just left the dealership drove 1 mile asked for help as I was stranded. Car would not go over 20 miles on 45 south and was told to call roadside assistance my self! That she could not call for me. Vehicle had no issues upon arrival. The vehicle was in service for my general mileage service. Paid Mercedes $932.12 for general maintenance today and was told to call road side assistance my self! Very poor customer service. Honestly they did not care! I was offered an oil change on my next service by the service manager. He never offered to remove the oil change service price or any type of discount off my services for today. Even though he said I was going to take care of you for your inconvenience and humans make mistakes. I arrived at 10:30 am as scheduled and did not leave until 3:30 pm after being towed and car being reevaluated to find out the service department did not connect a sensor. Very dangerous situation I was left stranded. More

Madison Ramirez, my service representative was outstanding! Her knowledge, follow-through and customer service extended to me is commendable. Emily’s assistance was great also. This dealershi outstanding! Her knowledge, follow-through and customer service extended to me is commendable. Emily’s assistance was great also. This dealership is immaculate. The loaned car assistance and courtesy vehicle return was truly appreciated. More

Service at this dealership is just beyond compare! i have had my MB since 2015 and I’ve always gotten nothing less than the best ! My service advisor, Patrick Williams has never failed to show how af i have had my MB since 2015 and I’ve always gotten nothing less than the best ! My service advisor, Patrick Williams has never failed to show how after service should be, making sure everything is checked to ensure my car remains trouble free! And yes, 10 years it had been, and my trusty C300 has never given me a headache!Its just proof that when you have a car that’s worth investing in, you definitely need a trustworthy and reliable after sales service, and this, Mercedes Benz of Clear Lake overwhelmingly delivers!! More

Patrick Williams is the best service advisor! He and his team always are always courteous and super helpful. He and his team always are always courteous and super helpful. More

My service advisor Alex is always a joy to work with. He is always very helpful and knowledgeable. His infectious smile is always great delight when leaving my vehicle to be fixed. He is always very helpful and knowledgeable. His infectious smile is always great delight when leaving my vehicle to be fixed. More

Besides us standing at the service advisor's desk for about 15-20 minutes when we got there to check in, the rest of our experience was fine. about 15-20 minutes when we got there to check in, the rest of our experience was fine. More

They did a great job of presenting the vehicle and asssiting me in the purchase. asssiting me in the purchase. More

I was met with good customer service from the workers , they were even more helpful where you didn’t expect, and had great quality of work. they were even more helpful where you didn’t expect, and had great quality of work. More

Patrick Williams is the reason I have service done at Mercedes Benz of clear lake. Efficient with clear and timely information. If he doesn’t know, he doesn’t guess. He finds the answer Mercedes Benz of clear lake. Efficient with clear and timely information. If he doesn’t know, he doesn’t guess. He finds the answer More