Mercedes-Benz of Coconut Creek

Over all, a very good experience. This was the third car that I purchased from this specific location, and they've never disappointed. Natalie, the Sales Manager was knowledgeab This was the third car that I purchased from this specific location, and they've never disappointed. Natalie, the Sales Manager was knowledgeable, personable and professional. The pricing, which was discussed and negotiated in advance, was honored to the dollar and there were no "games" at any point, as expected from a premium product dealership. David, the sales representative was very nice and eager to help. If I had to offer one point of improvement, I'd say that it is important to know everything about the product that you sell. That applies to such items as range of driving, power or features of the vehicle, as well as the differences between the different models. I think that being in possession of such knowledge instils confidence in prospective buyers and makes the transaction smoother. More

The most horrible treatment that I have been given in a dealer. The only thing that helped was the seller joseph. Terrible service and service manager. and i purchase in cash $ 23,000 dealer. The only thing that helped was the seller joseph. Terrible service and service manager. and i purchase in cash $ 23,000 More

Service department at coconut creek does a great job especially Jose and is very responsive especially Jose and is very responsive More

Just a little slow to actually meet with the service rep at drop off, even with an appointment. at drop off, even with an appointment. More

My drivers side window was not going up after closing the door- I called for an appointment and was scheduled the next day. They were able to diagnose and fix my issue with no cost to me. door- I called for an appointment and was scheduled the next day. They were able to diagnose and fix my issue with no cost to me. More

Mark Sawyer made my purchase a pleasant experience and would be the reason I will return for another vehicle would be the reason I will return for another vehicle More

The salesman was very welcoming on phone, but there was some "disconnects" of what he originally promised and what I end up getting (i.e color of vehicle- got grey, wanted silver). some "disconnects" of what he originally promised and what I end up getting (i.e color of vehicle- got grey, wanted silver). More

The staff and service were excellent. The best service I've received in years. Great work, and I look forward to going back again. The best service I've received in years. Great work, and I look forward to going back again. More

great service and follow up, Gonzalo and his team are the best, that is why i have a number of Mercedes. they accommodated me with a loaner for a few days, and that was very helpful also. Jose Artiles has b best, that is why i have a number of Mercedes. they accommodated me with a loaner for a few days, and that was very helpful also. Jose Artiles has been the point person with a lot of patience and communications in a timely manner. More

Very satisfied with my service would recommend this dealership to my friends anytime.great work dealership to my friends anytime.great work More