Mercedes-Benz of Collierville

Had a great experience with the service department this past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. More

I was accommodated quickly. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. More

Excellent experience with this dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. More

The Business Manager explains the extras, but once you pay for them, you realize that by the time you need them, they will have expired for mileage, so they are useless. Prepaid maintenance is good, but a pay for them, you realize that by the time you need them, they will have expired for mileage, so they are useless. Prepaid maintenance is good, but again, there is an inconsistency between what the service advisor says and how much you can purchase. Miscommunication among the team leads to customer frustration. More

My service was great. Thank to John everything went smoothly. I am definitely satisfied with the care of my vehicle. Thank to John everything went smoothly. I am definitely satisfied with the care of my vehicle. More

A tire emergency sent me to the dealership without an appointment. The problem was quickly diagnosed and repaired while I waited in comfort. Thanks to all and especially Tony. appointment. The problem was quickly diagnosed and repaired while I waited in comfort. Thanks to all and especially Tony. More

I have been a customer of MB COLLIERVILLE since they opened, and their customer service is unprecedented!! My Mercedes are first class vehicles and MB COLLIERVILLE ‘s sales and service are both first cl opened, and their customer service is unprecedented!! My Mercedes are first class vehicles and MB COLLIERVILLE ‘s sales and service are both first class departments!! More

This dealership has been a nightmare to work once I left the lot with my vehicle. As we all may know, when canceling a gap policy, it's prorated. I called for almost 2 months trying to get the cancelation p the lot with my vehicle. As we all may know, when canceling a gap policy, it's prorated. I called for almost 2 months trying to get the cancelation processed with no callbacks until I asked for the store manager. Then the call came and I was advised that I would have the check by the end of February. It's March, still no check. I called and asked for the store manager and when asked what about? Was told "someone" would call me back. They continued to give the reason for no call back was because they were so busy. Do not expect to be treated well once you leave the lot. This team doesn't lead sales for customer service. Just sales. More

Service representatives always greet you in a timely manner and let you know what the next step is. Waiting area is nice and tidy and your service rep keeps you updated on how much longer the wait is. manner and let you know what the next step is. Waiting area is nice and tidy and your service rep keeps you updated on how much longer the wait is. More