Mercedes-Benz of Collierville

Great friendly service! Camden was very helpful despite dealership being extremely busy. I only had one use..I hate the complimentary car washes are not available anymore. Lol dealership being extremely busy. I only had one use..I hate the complimentary car washes are not available anymore. Lol More

The employees are very nice & attentive. The dealership is clean & have lots of inventory on the lot. The service advisors are very appreciative of my business & thorough of my needs. is clean & have lots of inventory on the lot. The service advisors are very appreciative of my business & thorough of my needs. More

The dealership is Awesome! Always clean, staff very professional and accommodates your every need. I feel confident in relying on them to take care of my car. I would definitely recommend this dealersh professional and accommodates your every need. I feel confident in relying on them to take care of my car. I would definitely recommend this dealership. The employees make the dealership. This dealership is staffed with very caring, and knowledgeable employees. I love being impressed with good customer service. Shout out to Camden and John. Camden takes time to really tell you what, why and does this in a manner in which it's his pleasure to assist. More

Mercedes Benz of Collierville has been a pleasure to do business with. From sales, to service, to parts, the staff here has always upheld my confidence in All Things Mercedes!! business with. From sales, to service, to parts, the staff here has always upheld my confidence in All Things Mercedes!! More

I had an issue with a warranty claim on my driver's seat. Armandi stepped in and had the part overnighted and installed the same week. The color match was perfect and the work, along with service A was compl Armandi stepped in and had the part overnighted and installed the same week. The color match was perfect and the work, along with service A was completed way faster that I expected. Price for the service was right where I expected it to be so no surprises there. They really went above and beyond to make up for the frustration I had experienced earlier. More

I had the great pleasure of purchasing a premium automobile from Mercedes of Collierville. Terry and Larry made me feel welcomed and appreciated. The process was easy with no pressure and lots of TL automobile from Mercedes of Collierville. Terry and Larry made me feel welcomed and appreciated. The process was easy with no pressure and lots of TLC. I would highly recommend this dealership. More

It was difficult establishing an appointment by telephone. I was put on hold each time I called. After holding more than 5 minutes, the line went dead. I was attempting to explain what services I n telephone. I was put on hold each time I called. After holding more than 5 minutes, the line went dead. I was attempting to explain what services I needed, I was told I didn't need an appointment for an oil change. When I arrived for service I received professional excellent service. More

Drive-in service for the discovery of a punctured, but amazingly still inflated tire on a busy morning was met with a "can-do" attitude. The service writer Camden Blake was a pleasure to deal with. amazingly still inflated tire on a busy morning was met with a "can-do" attitude. The service writer Camden Blake was a pleasure to deal with. More

Getting someone in the service department to return a call is like pulling teeth. It's easy to set an appointment for normal service but if there is a warranty related issue, prepare to be completely ign call is like pulling teeth. It's easy to set an appointment for normal service but if there is a warranty related issue, prepare to be completely ignored. I left four messages over a two week period for the rep that looked at an issue with the MB-Tex delaminating in my new 2020 SLC300. Not one call was returned. I was finally given the reps cell number and got ahold of him only to be told I needed to talk to the service manager. I guess it was too much work for him to just have the service manager call me since it was too much of a bother for him to return my calls. I left four messages for the service manager and guess what...not one was returned. I finally decided to message him through the MBC website and, after a couple of days, he responded and asked me for pictures of the issue. Mind you, I had spent an hour at the dealership a month earlier filing the warranty claim, during which time the issue was photographed. They had obviously "round filed" my claim. Calling MB corporate was more disappointing than helpful and left me felling like my vehicle purchase was a big mistake. Turns out that their interiors are not covered under warranty but they would see if they could "offer some assistance" with the cost of the repair. Not what you want to hear when you have a 6 month old car with only 9000 miles and the seat material is self destructing. The best or nothing? Yeah right! Between the treatment I received at this dealership's service department and the lack luster quality in my vehicle (the MB Tex is not the only issue), I'm about ready to cut my losses and go back to Audi. More

They made me feel welcome! My original salesman wasn’t there but Corey Abner and Rich Kraft took awesome care of my husband and I! there but Corey Abner and Rich Kraft took awesome care of my husband and I! More