Mercedes-Benz of Collierville

Good service The time it took to do an oil change was too long . The service rep not wearing a facemask and making a statement he wasn't worried about the virus i The time it took to do an oil change was too long . The service rep not wearing a facemask and making a statement he wasn't worried about the virus is why he didn't wear it concerned me .Great customer service rep but the mask would have shown concern for the customers health . More

The selection of vehicles were above par! The staff; Basil, Christie and Rebecca were extremely courteous, kind and very professional. A+ service! I highly recommend them, and have already referred a fe Basil, Christie and Rebecca were extremely courteous, kind and very professional. A+ service! I highly recommend them, and have already referred a few people! More

Third time’s a charm. Having dealt with two other dealerships over the past three years, I can honestly say that this experience was what I would put in the category of ‘Me Having dealt with two other dealerships over the past three years, I can honestly say that this experience was what I would put in the category of ‘Mercedes of Collierville has their act together’. All of the individuals we dealt with were excellent representatives of your dealership. More

Camden Blake is awesome he takes good care of me every time I come. The service guys that sits out when you pull up and the shuffle guy is so nice to me. time I come. The service guys that sits out when you pull up and the shuffle guy is so nice to me. More

Smooth...just like a Mercedes ride We were promptly greeted by Maegan; Gavin was very personable, professional and knowledgeable...he made looking at new vehicles a fun and easy process We were promptly greeted by Maegan; Gavin was very personable, professional and knowledgeable...he made looking at new vehicles a fun and easy process; Basil was very thorough and got us through the paperwork quickly and painlessly; Harold was just as friendly as he's always been. Very satisfied with our experience and thrilled with our new GLE!! More

Routine service completed exceptionally I was notified that my car was due for routine maintenance, an appointment was arranged, and I dropped off my suv. When the service was finished, I w I was notified that my car was due for routine maintenance, an appointment was arranged, and I dropped off my suv. When the service was finished, I was notified and picked up my detailed vehicle. I couldn't ask for better or more seamless service. Excellent! More

Wonderful service and Even greater SALESPERSONS!!! ( Harold Williams and Christie Weldon) We have never bought a vehicle and the entire process was this awesome from start to finish!! We will definite Harold Williams and Christie Weldon) We have never bought a vehicle and the entire process was this awesome from start to finish!! We will definitely return and recommend others to patronize this dealership and location. Everyone’s process should be this simple and excellent! More

Professional & Trustworthy On Tuesday, 04/28/20, I had my wife's 2014 GLK serviced at Mercedes-Benz Collierville. The appointment was easily set up on line. Ken Lipkowitz is o On Tuesday, 04/28/20, I had my wife's 2014 GLK serviced at Mercedes-Benz Collierville. The appointment was easily set up on line. Ken Lipkowitz is our preferred Service Advisor, because of his professionalism. This Schedule B Service was performed in 2 hours and the vehicle was returned clean and shiny. Also, the dealership is doing a good job of social distancing and disinfecting your vehicle when it arrives and when it is returned. Kudos to the Service Team for EXCELLENT Customer Service! More

Wonderful place of business, very professional, accurate and courteous. I have not had a bad experience yet. Please keep up the good work, my service person , Mr Philip Casserino was excellent. and courteous. I have not had a bad experience yet. Please keep up the good work, my service person , Mr Philip Casserino was excellent. More

Fernando was very helpful — John is my usual service advisor but he was off and Fernando was very helpful and made sure everything was in order. I especially like that this service department is open on advisor but he was off and Fernando was very helpful and made sure everything was in order. I especially like that this service department is open on Saturdays, because usually that is the only day I can come in for service. More