Mercedes-Benz of Collierville

Service Summary Very responsive to my needs. Great Job!! The service tech was very businesslike and asked the questions that got to the root cause of my problem. Very responsive to my needs. Great Job!! The service tech was very businesslike and asked the questions that got to the root cause of my problem. More

Great service & handling of customers The only thing I would improve is the wait time!! Otherwise, I was treated very warmly!!! I have to commend all of the employees I dealt with. Neve The only thing I would improve is the wait time!! Otherwise, I was treated very warmly!!! I have to commend all of the employees I dealt with. Never at any other dealership, have I been treated so nice!! More

Customer First From the time I made my appointment until I left the dealership I was made to feel as though my car was the only one in for service. All work was com From the time I made my appointment until I left the dealership I was made to feel as though my car was the only one in for service. All work was completed in a timely manner and at the estimated cost. More

Couldn't be happier! My husband and I are so pleased with the entire experience. Mercedes Collierville is top notch and an excellent location for test driving. Even for a My husband and I are so pleased with the entire experience. Mercedes Collierville is top notch and an excellent location for test driving. Even for a beautiful sunny Saturday, traffic was good. Russell Stonework (our Sales Representative) pulled out every stop to make sure we were happy, and we couldn't be happier! More

Service of our Mercedes GL450 Our service experience was truly excellent! Jody was extremely helpful in communicating the diagnosed issues and necessary repairs. In consultation Our service experience was truly excellent! Jody was extremely helpful in communicating the diagnosed issues and necessary repairs. In consultation with her manager the dealership provided an appropriate plan of addressing all issues. Jessica also helped in scheduling and providing a loaner vehicle for my wife and did so in a manner that resulted in a truly pleasant experience. I have always been pleased with the service we receive from Mercedes Benz of Collierville and will continue to turn to them for all our needs related to our automobile as well as promote the dealership in related discussions with friends and associates. More

Great Experience We inquired about a specific car online. I work with a Christi Weldon. She was very professional and polite when we arrived at the dealership. We inquired about a specific car online. I work with a Christi Weldon. She was very professional and polite when we arrived at the dealership. More

Purchase Very good sales person she was awesome Angie Salas She made sure all my questions were answered. Introduced me to my service person,made the whole ex Very good sales person she was awesome Angie Salas She made sure all my questions were answered. Introduced me to my service person,made the whole experience was pleasant. Going through the finance department was also a pleasant experience . More

Stranded in Tunica When I returned to my vehicle to leave for home my vehicle was completely locked up. I called Shawn and he put me with the Roadside service. They we When I returned to my vehicle to leave for home my vehicle was completely locked up. I called Shawn and he put me with the Roadside service. They were 3 hours getting there but Shawn was with me all the way via phone. Shawn saw the my vehicle was repaired and back to me in Oxford in a timely manner. Shawn also went over and beyond to to find the problem with the door on my gas tank and had the door replaced. Even though the Roadside service was not up to my expectations the service at the Mercedes of Collierville was exceptional. More

Get in and Get out Only think that could have been better is if car wash folks dried the water off the car so it would not make water spots on windows etc. Thanks guys. Only think that could have been better is if car wash folks dried the water off the car so it would not make water spots on windows etc. Thanks guys. More

The Service Dept is the greatest! Thanks Mercedes of Collierville for taking care of me and my vehicle. I was welcomed and treated by a first class team. I got in and out quickly and Thanks Mercedes of Collierville for taking care of me and my vehicle. I was welcomed and treated by a first class team. I got in and out quickly and received updates on the status of my vehicle........I look forward to my next visit. More