Mercedes-Benz of Collierville

Interior brake light warning I took my daughter's car in for a brake light, and Christina helped me. She was extremely helpful. It took about 2 hours to repair, and the price th I took my daughter's car in for a brake light, and Christina helped me. She was extremely helpful. It took about 2 hours to repair, and the price that I was quoted over the phone was almost cut in half once the service people got to look at the car. I could not have asked for a more professional service. Everyone was very friendly and the building and accommodations were top notch!!!! THANK YOU SO MUCH!!! More

Out of state emergency repair. Towed into dealership for emergency repairs, outstanding service to strangers. Wish this dealership was located in state of Washington, it would be m Towed into dealership for emergency repairs, outstanding service to strangers. Wish this dealership was located in state of Washington, it would be my regular service center. More

Pleasant experience Arrived and was escorted to the service area and seated immediately. Our serviceman was friendly and informative. He showed me a few things go about m Arrived and was escorted to the service area and seated immediately. Our serviceman was friendly and informative. He showed me a few things go about my car I did not know and then.got us a driver to take us over to the mall Pick up was just as courteous Car services were explained andore info was given about me car I did not know. ALloyd in all a very pleasant experience More

Warranty repair. I called for an appointment. A car was reserved for me, and my service writer met me at my car door as soon as I drove in the service department. I I called for an appointment. A car was reserved for me, and my service writer met me at my car door as soon as I drove in the service department. I was kept inform on the status of the repairs while they had my vehicle. My car was cleaned and ready for me to pick up after the repairs had been completed. More

Annual service My wife took care of this and the scheduled work was completed promptly. While waiting, she commented on how comfortable she was and how thoughtful i My wife took care of this and the scheduled work was completed promptly. While waiting, she commented on how comfortable she was and how thoughtful it was of them to provide such amenities. More

CLA 250 Angie was so nice and helpful!! She took up a lot of time with us !! I will purchase again from her!She sat down and explained everything and answered Angie was so nice and helpful!! She took up a lot of time with us !! I will purchase again from her!She sat down and explained everything and answered all questions! She made us feel very comfortable and she was very knowledgeable !! More

Professional & pleasant staff I had a great experience with the service department at Mercedes at Collierville. The staff is always professional and courteous. They are very knowle I had a great experience with the service department at Mercedes at Collierville. The staff is always professional and courteous. They are very knowledgeable as well in regard to their Mercedes vehicle overall. They go out of their way to make sure your experience is a pleasant one. The staff keeps you advised of the status of work being done at all times and that is a definite plus!! I feel as though I am regarded as a valued customer and I am treated with the utmost respect. The manager Harold is a wonderful young man. His integrity, fairness and overerall demeanor is commendable. He is certainly an asset to Mercedes More

Great Experience Great group. Everyone was very helpful. Enjoyed our experience. Our salesman was fairly new, and everyone stepped in to help as needed. Very poli Great group. Everyone was very helpful. Enjoyed our experience. Our salesman was fairly new, and everyone stepped in to help as needed. Very polished showroom and service area. More

Excellent Christina was very helpful. Excellent customer service. She answered all my questions. The young man that helped with me getting the loaner car also h Christina was very helpful. Excellent customer service. She answered all my questions. The young man that helped with me getting the loaner car also had excellent customer service. Shawn also had excellent customer service. More

Superb customer care and service Service consistent with the luxury vehicle I own. Loaner was given to me to use while my vehicle had a scheduled maintenence service. I advised adviso Service consistent with the luxury vehicle I own. Loaner was given to me to use while my vehicle had a scheduled maintenence service. I advised advisor that one was needed and one was made available. Customer contact was given verbally and by text as to when my vehicle would be ready for pickup. It was a very hot day, however, the agent made sure my vehicle was cool before I entered it. Thank you Mercedes-Benz of Collierville for the excellent service contact. I will be recommending you to others. More